Indeed-
I CANNOT BELIEVE that I called asking for an adj, they asked the manager (actually pt me on hold, etc), then said I could come back to do so. So I did, and she gave me a HUGE attitude about it, after the person I spoke to said it would be fine!!! I'm livid about it, only since I didn't ask for either person's name, since this ENTIRE year, everyone at that store has been unbelievably wonderful!!! I'm shocked. So: she's seriously making me return the item and repurchase it. Ridiculous. WHAT a colossal waste of
Coach resources. How on earth is this a sensible policy?!!! Wow. I'm changing boutiques now, or just purchasing online. Seriously a huge pain.