I have 4 Inkas (saddle, olive, black, plum) , 1 Mercer 3-compartment satchel (poppy), 2 carryall bags (blue and plum) (well, I will have 2 as soon as my new plum one gets here), and 1 amethyst clutch wallet.
Overall, I love the leather. The colors, the feel, the smell, the obvious quality. This is eye candy leather. Next I love the organizational pockets and outside pocket features on the styles I have. Then, I think the 'bracelet' is attractive and makes the bag look even better than it is. Finally, I love the finishing touches - the stitching, the lining, the leather-edged pockets on the inside. The magnets on the 3-compartment satchel could be stronger, but. I could carry less than I do, too.
The hardware is a nice burnished/antiqued brass. Not showy, not in-your-face, just there, functional as well as attractive. Beautiful, understated, gives the pieces I own a classy feel. I absolutely adore the tiny metal studs that decorate the edges. Such a nice thoughtful touch. As well as the zipper pulls - little studs on the leather pulls too. Sweet.
I choose the clutch wallet because of its number of card slots. I didn't expect that my checkbook wouldn't fit inside; that's problematic - if you're going to make a wallet with this much organizational capability, make it a smidgen bigger.
I have no dislikes about the bags I have; when I found this bag, it was like HH had taken it right from my head - it was made for me; although the clip on the Inka is wasted, since I don't use it, and I imagine it would be too cumbersome to actually clip regularly. It makes a nice decoration.
I've been carrying the saddle Inka since I purchased it, a few months ago - it seems to be holding up just fine.
I love being in on the 'ground floor' of a new design business (est. 2005), so once I found their products to be as good as they are, that was an additional plus. I like the fact that they are USA-based, even though their bags are made out-of-country. Since they are growing by leaps and bounds, I do cut them a little slack if their (1) customer service person doesn't always respond in the manner people would like, but I personally have never had a problem.
I have had one return; I ordered the Tuilleries (sp) satchel and it was just too darned big for me. I wanted it to be ... smaller. But -. It was a beautiful handbag.
I do not feel Hayden-Harnett is a good "alternative" to a more expensive bag. When I read that, I think it's an insult to the company, although it may not be intended that way. I didn't choose HH because they were cheaper - but because their product was exactly what I wanted. If I wanted an alternative - what is that, an "instead of"? I'd get the "instead of" bag.
And that's all I have to say about that.
Finally - my main peeve is their seeming inability to find a price point and stick to it! None of this constant sale business with no rhyme or reason; offering it cheaper through another retailer one day and codes the next. It's irritating. So they do need to get a grip on that.