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I’ve returned two or three “non returnable” bags to TRR due to undisclosed damage etc. If you have a legitimate reason it’s worth calling.The Real Real reseller doesn't tell you if a bag has an odor. I bought a pre-loved Dior that was in excellent shape, and I have consigned with them with good results. However, if you get a bag, you don't like you can send it back to them to consign. I don't think they will take the bag back as a return, so you would lose money most likely. I actually have bought jewelry from them, and I have been satisfied. If they would be more honest about odors I would buy some of their high-end bags. I won't buy a Birkin or a Kelly from a reseller that doesn't take returns.
That is great information to know. I have had good luck with Real Real except for one LV bag that stunk with mothballs, and the quality was worse than expected. I have bought many other items, especially jewelry, and felt I got a great deal.I’ve returned two or three “non returnable” bags to TRR due to undisclosed damage etc. If you have a legitimate reason it’s worth calling.
I've only bought from The Real Real and Fashionphile of the consignment sites listed. TRR has a larger inventory, but a worse reputation and a no return policy. I've found some great things there, but I always get things I buy from them authenticated elsewhere. The pictures and descriptions are dreadful. Fashionphile is fantastic because they permit returns for any reason.
And I'll be the lone voice that recommends eBay. Lots of people (like me) sell bags there that are fantastic but were simply not right for the person, and there are great deals to be had. I've sold some great things there, and I never consider selling through TRR or Fashionphile because the commissions are high, my photos and descriptions are better, and I've earned an excellent reputation as an eBay seller over many years. I would not buy from someone that has no or little positive feedback, but many sellers have loads of positive feedback and, if you want to be extra-cautious, stick to sellers that have excellent feedback on luxury handbags. You will often find better prices there because the seller only has to pay about 10% in commission to eBay and PayPal, vs. much higher rates at any of the consignment shops. You can always get a bag authenticated elsewhere, and eBay was fantastic the one and only time I received a fake. It can be more work and hassle than some shops, but no more (and maybe less) than TRR.