Wear and Tear New Grooming Bag?
- Thread starter SusanitaC
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Yes that one. The SA did respond and said I should bring it in, but the store is in a different city, and I haven’t been able to go back yet. So I’m hanging onto it and not using it until I can go.
If you bought it online, I would send it back as faulty. That should be embarrassing for Hermes. I think you should ask for a replacement or refund and they should do that immediately.
Yes, that's what I thought too, about how it's embarrassing for them. I couldn't believe it. But I didn't buy it online myself. I had the SA do it, even though I could have bought it online myself. And that just because of trying to establish a relationship, and then it gets a hole . . . the irony.
This is the hole. I took it to work as a big purse and I carried it on a trip with my laptop in it, and that’s about it.
It has been more than 6 months though. OP started this thread 19th of July last year and they are still considering returning it. 🤷🏻♂️
Yes, it has, because I was waiting to go back to the store. Maybe I waited too long. I’ll check in with the SA.
The longer it's left the longer H can wiggle out of their obligations. Personally, I wouldn't have given them a minute.
I don't think even 6 months is long for a bag that was supposed be used as a durable utility bag, the bag was faulty very soon after buying but even after 6 months it's still a faulty bag.
I don't think even 6 months is long for a bag that was supposed be used as a durable utility bag, the bag was faulty very soon after buying but even after 6 months it's still a faulty bag.
Frankly, I don't think it's up to the SA. Tell them you feel disappointed with the quality, tell them what you want to happen. Then negotiate, the SA should make it right for you IMO.
Yes, I agree. I just kind of forgot about it, which is ridiculous but anyway. I do have some ideas of what I want to ask her for. And I just want a refund on this bag.
In my experience, H’s first reaction is ALWAYS to send any item with an issue to the spa for assessment and repairs. Be prepared for this to be your SA’s only suggestion. At six months past purchase date, it is likely your only option (ie arguing for full new replacement will probably be fiercely denied) and they are likely to charge you the repair fees. Had this happened within the first few days (not weeks) they would likely insist on spa but cover the fee. Please let us know the outcome when you do take it in!