Wallet repair taking forever!

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BleuSaphir

BleuSaphir

Born Again Speedy
O.G.
Nov 20, 2010
8,662
7,599
#1
My mom placed an repair inquire during October of the second week. It is now February 18. My mom is frustrated. It took more than suggest lead time of repair.

The repair associate kinda lacks in communication. We made phone calls and emails. Rarely respond back. During the very last week of January we get an update from the repair associate that she has not receive any update from the repair department. That was the first time we got an update regarding about the wallet. It very frustrating that store and repair department directly from the factory can’t communicate back effectively.

My mom super upset with lack of communication, lagging and super behind of the timing of completion.
I told my mom their nothing in the store associate can do in their power to get any updates. It just best to wait. But I do side with my mom. But I can maybe understand with the pandemic might have cause a backlog of repairs. :shrugs:

She was able to get a new charm for her Artsy. But even that “repair” took longer than suggested too. But not as LONG as this wallet repair.
 
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#3
Do you see progression on your repair account on LV website? I had a couple of repairs done in past few months and it was done in timely manner. I could track exactly what was happening on the website. Where exactly is your repair stuck?
 
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#4
Yes, I have a repair that is taking forever. I had one I dropped off in Oct and was quoted 8 weeks, got it back in 4. Dropped one off in early Nov, quoted 8 weeks, it’s been 3+ months and still waiting. I have texted my SA but no reply yet ☹️. I am guessing because of the lockdowns repairs are taking longer. You can look at your online account and it will give you an idea of where in the process it is. Mine has been “in progress” for a long time.
 
#5
BleuSaphir said:
Is anyone else experience a LONG backlog with their repairs? I’m seeking advise. To help calm down my mom.
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I had a wallet reglazed and the vachetta replaced on my neverfull. Both were done very quickly. By that I mean about 4 weeks for the wallet (they said 6 to 8). Maybe 7 weeks for the Neverfull but it was delivered when promised. So sorry you're having this issue.
 
#8
My MIL dropped off her bag in October 2020 and never got an email or anything when it was ready to pick up in January until she called in. Upon picking up, she saw that her zipper was wayyyy too short for the bag and tried to get them to fix it. But they “claim” that’s how the bag looks from the beginning! Thankfully she had a picture showing how it was before she dropped it off and so they sent it back to fix. The sad thing is even the manager was in on it claiming “that’s how the bag looked like”. Please please make sure to check your repairs when you do get them back!
 
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#11
I know this situation is resolved, but I wanted to chime in about my recent experience in case it helps.

I sent a bag in to be repaired, and it definitely took longer than what was initially quoted. It was also taking longer than other repairs I've had done in the past, though this most recent one was a bigger job.

I was tracking it in my online account, and it never gave an expected date. Just as I was on the verge of calling CS to see what was happening, the bag turned up on my doorstep. I hadn't gotten any notification it was ready, and my online account STILL says the repair is ongoing, even though I've now had it back a couple of months. So take that status with a grain of salt.
 
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#12
KathyN115 said:
Well that’s good news! Hopefully the rest of us get ours soon as well .
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Probably pestering them by being super upset every week could get the update going. lol

I felt bad for some workers. My mom talked down many workers over the phone where it not really in their control to find out what exactly is going on. While it not really acceptable to take so long with no simple follow up. Once my mom lashed out over the phone. I notice they started to follow up more with concerns. LOL
 
#13
I dropped off my bag for reglazing on Jan 10th. Tracking/history originally stated that it would be completed by Feb 21st. Later, the system showed a delay and my repair was estimated to be completed Mar 1st. But, I received an email that my bag was repaired and ready for pickup yesterday.

In short, my repair took the estimated 6 weeks and they did an almost phenomenal job. They didn't reglaze the opening of the bag by the zipper. But, seeing that my entire repair was gratis, I accepted the repair. They went the extra mile and replaced my straps for completely new ones and replaced zipper pulls and hardware that weren't on the estimate.

Hope this gives you guys hope that your repairs are almost done and will be on its way back to you shortly!
 
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#14
BleuSaphir said:
My mom placed an repair inquire during October of the second week. It is now February 18. My mom is frustrated. It took more than suggest lead time of repair.

The repair associate kinda lacks in communication. We made phone calls and emails. Rarely respond back. During the very last week of January we get an update from the repair associate that she has not receive any update from the repair department. That was the first time we got an update regarding about the wallet. It very frustrating that store and repair department directly from the factory can’t communicate back effectively.

My mom super upset with lack of communication, lagging and super behind of the timing of completion.
I told my mom their nothing in the store associate can do in their power to get any updates. It just best to wait. But I do side with my mom. But I can maybe understand with the pandemic might have cause a backlog of repairs. :shrugs:

She was able to get a new charm for her Artsy. But even that “repair” online roulette in Canada rouletteguide.com took longer than suggested too. But not as LONG as this wallet repair.
Click to expand...
It's really long. My repair took one month only.
 
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