Vestiaire Collective experiences?

[SapCar]

Hi everyone! I am new here and trilled to see so many bag lovers like me.
I have been reading this thread with much attention since I started selling in VC some of my bags.So I thought it will be wise to seek your advice on the following:
I sold a Fendi vintage bag, listed as fair but in good condition, with more than 10 good quality pictures where all defects are visible plus a very detailed description. I dont know if because language barrier, but QC said that those were not visible/listed and they suggested a substantial price reduction. I refused it and they said they will wait for the buyer’s response. Then I got a good news email telling me the buyer has accepted the original asking price although the discrepancies, and payment should be forthcoming after their commission. A couple of hour later, the buyer contacted me via the chat on the product asking me for a discount because of those discrepancies and this is where I am little lost. If the buyer accepted and I got the email from VC confirming, it is still possible for the buyer to negotiate a price via the chat? And what could happen Or which are the options?
I hope any of you with more experience could kindly assist shedding some light. i am most very grateful.

 

[nicole0612]

Hi everyone! I am new here and trilled to see so many bag lovers like me.
I have been reading this thread with much attention since I started selling in VC some of my bags.So I thought it will be wise to seek your advice on the following:
I sold a Fendi vintage bag, listed as fair but in good condition, with more than 10 good quality pictures where all defects are visible plus a very detailed description. I dont know if because language barrier, but QC said that those were not visible/listed and they suggested a substantial price reduction. I refused it and they said they will wait for the buyer’s response. Then I got a good news email telling me the buyer has accepted the original asking price although the discrepancies, and payment should be forthcoming after their commission. A couple of hour later, the buyer contacted me via the chat on the product asking me for a discount because of those discrepancies and this is where I am little lost. If the buyer accepted and I got the email from VC confirming, it is still possible for the buyer to negotiate a price via the chat? And what could happen Or which are the options?
I hope any of you with more experience could kindly assist shedding some light. i am most very grateful.

No, the buyer cannot negotiate a separate price with you other than what is mediated by Vestiaire. One thing to consider is that the comments are often posted many hours or even a day after they are originally written. So it is possible your buyer put in the comment about negotiating a price before they agreed to the original price through Vestiaire. I hope that helps.

 

[SapCar]

No, the buyer cannot negotiate a separate price with you other than what is mediated by Vestiaire. One thing to consider is that the comments are often posted many hours or even a day after they are originally written. So it is possible your buyer put in the comment about negotiating a price before they agreed to the original price through Vestiaire. I hope that helps.

Dear Nicole, I am very grateful for your answer; it is really appreciated since I have been looking for any clue with no luck. It gets confusing when they said if seller refuse, the buyer still has 14 days to purchase at listed price, but is was not clear to me, when buyer accepts it, if they would have a grace period of 14 days to reconfirm the purchase.
Once more thank you For taking the time to respond.

 

[nicole0612]

Dear Nicole, I am very grateful for your answer; it is really appreciated since I have been looking for any clue with no luck. It gets confusing when they said if seller refuse, the buyer still has 14 days to purchase at listed price, but is was not clear to me, when buyer accepts it, if they would have a grace period of 14 days to reconfirm the purchase.
Once more thank you For taking the time to respond.

If the message states only that the buyer has accepted the price, but you have not received a notification that the item has been sold, they may or may not purchase it at this price. But they cannot negotiate a separate price with you through the comments. You may also want to check your item, because sometimes it is sold many hours before you receive the notification that it is sold.

 

[Greenredapple]

My experience with Vestiaire so far is just plain weird. Not exactly good and not exactly bad. it's kind of funny actually. I am laughing right now.

I bought a designer handbag made of suede leather marked as "very good condition" through vestiaire early this week. Everything went great and soon after few days of waiting I received a notification from Vestiaire that the bag has arrived to their quality control center and blah blah. Soon afterwards I received another message from VC stating that their QC team/authenticators found two flaws not shown in the pictures, nor disclosed by the seller in the description box, so they will lower the condition status to "good condition". They proposed a price reduction of 0 €? At this point I was like, okay whatever I am going to just accept the offer. So I went forth with my decision and accepted the offer, since I really wanted the bag. Waited for the seller's response and then this afternoon the seller agreed to the VC proposed price reduction of 0€. I received another message informing me that Vestiaire is going to award me with a PROMO CODE, which according to email I received "has been credited to the value of the price difference", which is basically 0€.

I don't mean to sound ungrateful. I am actually very excited for my bag and I hope it arrives in good condition as listed in the seller's description. But why bother with an email awarding me a code worth 0€ though ...

One point worth noting though, for which I am glad for, is that did do their diligent work with the quality control. At least in my case. I will do an update when I receive my bag.

 

[minnnea]

My experience with Vestiaire so far is just plain weird. Not exactly good and not exactly bad. it's kind of funny actually. I am laughing right now.

I bought a designer handbag made of suede leather marked as "very good condition" through vestiaire early this week. Everything went great and soon after few days of waiting I received a notification from Vestiaire that the bag has arrived to their quality control center and blah blah. Soon afterwards I received another message from VC stating that their QC team/authenticators found two flaws not shown in the pictures, nor disclosed by the seller in the description box, so they will lower the condition status to "good condition". They proposed a price reduction of 0 €? At this point I was like, okay whatever I am going to just accept the offer. So I went forth with my decision and accepted the offer, since I really wanted the bag. Waited for the seller's response and then this afternoon the seller agreed to the VC proposed price reduction of 0€. I received another message informing me that Vestiaire is going to award me with a PROMO CODE, which according to email I received "has been credited to the value of the price difference", which is basically 0€.

I don't mean to sound ungrateful. I am actually very excited for my bag and I hope it arrives in good condition as listed in the seller's description. But why bother with an email awarding me a code worth 0€ though ...

One point worth noting though, for which I am glad for, is that did do their diligent work with the quality control. At least in my case. I will do an update when I receive my bag.

I have had this happen a few times that VC notices flaws that were not shown in pics and got proposed -10%. I think it has also appeared as 0€ but I thought it was because the seller rejected VCs proposal.

My personal experiences have been mostly great, some good and only two bad. My experience from their afrer sales services have been good. One Dior rtw I returned due to defects. If I have not received hanger/dustbag/extras promised by seller I have received a decent voucher. My only really bad case was a crappy Chanel private sales cardigan that had holes and other minor defects that I noticed too late. I got a free shipping code and VC agreed to pay my tailor bill (that I ended paying myself cause I it was easier that way).

 

[Minimalist_Chic]

I sold an item last month and I still have not been paid. They credited the wrong account and tried to blame it on me. It took them over a month to come to this conclusion and they decided to give me a voucher instead of my payment that expires in 6 months. Avoid selling any of items through there!!

 

[Clinn236]

I purchased a vintage Chanel on 8/11 that was listed by an "Expert" seller. I purchased the bag the same day that the seller put it on sale, so I imagine they were active recently. However, it is now 8/16 and the purchase still shows as having not been shipped. I contacted customer service and they responded in a fairly timely manner saying they have reached out to the seller several times but they have not shipped the item, and suggested I leave a comment on the original listing which I did. However, when I went to find the listing (there is no direct link to the listing from the sales confirmation page which is odd) I noticed that when the listing on the seller's page said "in another basket," but when I clicked on it to go to the full listing it does say "sold." I responded the customer service to let them know this.
I am so confused and concerned that I will end up with a refund instead of the bag that I really wanted and got a good deal on. After seeing the comments here, I wonder if it's possible the seller already shipped the bag but they just haven't processed that yet? Or that the seller doesn't even know the bag has been sold? Why would an "expert" seller who apparently always ships promptly suddenly not do so? Is there anything else I can do?

 

[GreenBagsOnly]

I purchased a vintage Chanel on 8/11 that was listed by an "Expert" seller. I purchased the bag the same day that the seller put it on sale, so I imagine they were active recently. However, it is now 8/16 and the purchase still shows as having not been shipped. I contacted customer service and they responded in a fairly timely manner saying they have reached out to the seller several times but they have not shipped the item, and suggested I leave a comment on the original listing which I did. However, when I went to find the listing (there is no direct link to the listing from the sales confirmation page which is odd) I noticed that when the listing on the seller's page said "in another basket," but when I clicked on it to go to the full listing it does say "sold." I responded the customer service to let them know this.
I am so confused and concerned that I will end up with a refund instead of the bag that I really wanted and got a good deal on. After seeing the comments here, I wonder if it's possible the seller already shipped the bag but they just haven't processed that yet? Or that the seller doesn't even know the bag has been sold? Why would an "expert" seller who apparently always ships promptly suddenly not do so? Is there anything else I can do?

What is most upsetting is the VC told you to chase down the seller. That is not your job. That is not your responsibility. That’s really poor customer service.

I’m labeled an “expert seller“ on VC (really cleaned my closet during lockdown and I am so happy when items sell that I try to ship in the same day). They almost always give me two options to ship- UPS and the local post. When I ship with UPS, it shows up on VC as shipping that day. If I use the local option (which I now do only if that is the only option that I’m given), it can take several days after I drop it off at the post office before it shows up as shipped on VC.

Many sellers also post on multiple platforms. I bought a bag on VC that I saw on a few other sites so there is a chance it could have been sold elsewhere and they didn’t remove it from VC, but I hope that is not the case.

 

[Clinn236]

What is most upsetting is the VC told you to chase down the seller. That is not your job. That is not your responsibility. That’s really poor customer service.

I’m labeled an “expert seller“ on VC (really cleaned my closet during lockdown and I am so happy when items sell that I try to ship in the same day). They almost always give me two options to ship- UPS and the local post. When I ship with UPS, it shows up on VC as shipping that day. If I use the local option (which I now do only if that is the only option that I’m given), it can take several days after I drop it off at the post office before it shows up as shipped on VC.

Many sellers also post on multiple platforms. I bought a bag on VC that I saw on a few other sites so there is a chance it could have been sold elsewhere and they didn’t remove it from VC, but I hope that is not the case.

Thank you for replying!

It actually didn't occur to me that they did, indeed, tell me it was my job to track down the seller. I'm not sure why they think they would respond any quicker to a comment on an already sold item than they do to emails from VC.

I know our post service is all kinds of messed up in the US right now but this seller is in Japan so I have no idea what things are like over there. I suppose I will just have to wait and see if it shows up as shipped over the next few days but hopefully if not they will give me a refund quickly so I can go try to snag the bag elsewhere. I really hope I don't have to go back to looking again, though.

 

[Brightcastle]

My experience with Vestiaire so far is just plain weird. Not exactly good and not exactly bad. it's kind of funny actually. I am laughing right now.

I bought a designer handbag made of suede leather marked as "very good condition" through vestiaire early this week. Everything went great and soon after few days of waiting I received a notification from Vestiaire that the bag has arrived to their quality control center and blah blah. Soon afterwards I received another message from VC stating that their QC team/authenticators found two flaws not shown in the pictures, nor disclosed by the seller in the description box, so they will lower the condition status to "good condition". They proposed a price reduction of 0 €? At this point I was like, okay whatever I am going to just accept the offer. So I went forth with my decision and accepted the offer, since I really wanted the bag. Waited for the seller's response and then this afternoon the seller agreed to the VC proposed price reduction of 0€. I received another message informing me that Vestiaire is going to award me with a PROMO CODE, which according to email I received "has been credited to the value of the price difference", which is basically 0€.

I don't mean to sound ungrateful. I am actually very excited for my bag and I hope it arrives in good condition as listed in the seller's description. But why bother with an email awarding me a code worth 0€ though ...

One point worth noting though, for which I am glad for, is that did do their diligent work with the quality control. At least in my case. I will do an update when I receive my bag.

I haven’t bought from VC yet but will probably buy from them in the future. I’d be interested to hear the condition of the bag when it arrives, I hope you’re not disappointed as there’s nothing worse, especially when you’re really excited about a purchase!

 

[Greenredapple]

I haven’t bought from VC yet but will probably buy from them in the future. I’d be interested to hear the condition of the bag when it arrives, I hope you’re not disappointed as there’s nothing worse, especially when you’re really excited about a purchase!

My experience has been good so far. The bag arrived in good condition as stated in the listing. I also managed to sell two items without any problems.

 

[Clinn236]

I purchased a vintage Chanel on 8/11 that was listed by an "Expert" seller. I purchased the bag the same day that the seller put it on sale, so I imagine they were active recently. However, it is now 8/16 and the purchase still shows as having not been shipped. I contacted customer service and they responded in a fairly timely manner saying they have reached out to the seller several times but they have not shipped the item, and suggested I leave a comment on the original listing which I did. However, when I went to find the listing (there is no direct link to the listing from the sales confirmation page which is odd) I noticed that when the listing on the seller's page said "in another basket," but when I clicked on it to go to the full listing it does say "sold." I responded the customer service to let them know this.
I am so confused and concerned that I will end up with a refund instead of the bag that I really wanted and got a good deal on. After seeing the comments here, I wonder if it's possible the seller already shipped the bag but they just haven't processed that yet? Or that the seller doesn't even know the bag has been sold? Why would an "expert" seller who apparently always ships promptly suddenly not do so? Is there anything else I can do?

So after chatting with customer service yesterday and them insisting the item had not been shipped, I woke up this morning to a message that my bag had arrived at Vestiaire and is being reviewed by quality control. I just hope the rest of this process goes smoothly, as some of you seem to have had issues with the quality control process, as well!

 

[mellecyn]

I sold one thing years ago, and I bought a pair of shoes recently...so little experience but great so far (eventhough I only buy from european sellers)

 

[Foreverbags]

Hi, just thought I update everyone here with yet another unpleasant experience.
I bought a bag from Vestiaire in May, during UK lockdown. Vestiaire encouraged direct shipping from the sellers to the buyers during that period to minimize infections etc.
So I received the bag only a few days after I purchased it. Bearing in mind, if you used direct shipping, you only have three days to contact Vestiaire if you have any doubts. The bag (in box) had to sit in my porch for 48 hours quarantine period as advice by some health professionals. THE bag looked authenticate enough so I naievely assumed it was ok. Plus nothing was opened for me to check its authenticity anyway.
Fast forward a few months, the bag still sitting on my shelf so I decided to sell it on Vestiaire for more or less the same amount I paid for.
After sending the bag for Vestiaire to authenticate it, I was told that they could not determine the authenticity and demand €12 fee to have the bag ship back to me.
I have contacted them several times but nobody got back to me except the daily reminder of €12 to return the bag to me.
Has anyone had similar experience or am I just particular unlucky?
Xxx