I’m an SA and I’d say she’s saying 95% the truth here, for what it’s worth!
VCA shopping experiences and insights, corporate / store policies, etc.
- Thread starter chiaoapple
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Maybe it’s different for different SAs, but I was told by an SA that the holiday pendant is offered to 3 types of pre-spend clients. Those who have spent 100k+ are offered it first, those who have spend around 10k are offered something last based on whatever’s left, there was another spend in between on whose offered after the 100k spenders; I don’t remember if it was 20k or 50k.
Maybe you’re a more honest SA, but the ones I’ve dealt with seem to have much higher end clients and don’t care for the ‘lower’ spenders such as myself.
Not sure about that, I recently had an SA lie to my face about scratches on a piece which were obviously there. Maybe this is a US issue though
Does anyone have any insight into the VCA customer segments. I got a look at my profile last time I was in the boutique and noticed my segment descriptor. I’m interested to know what the other profiles and the segment definitions are.
Apparently, I’m a ‘promising multi-timer’. 😊
Apparently, I’m a ‘promising multi-timer’. 😊
The descriptions/labels are so funny to me! They are just right out there in the open under your name! There is also “Loyal client” which apparently does not mean that you are loyal to a certain boutique, but that you buy enough to be considered loyal to the brand. I saw this in a screenshot awhile back and asked what it meant. I’m not sure what my category is now or how it changes over time. I’m also not sure about diffent VIP designations, since I would not be in those categories.
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I know, I was so surprised that I could see my segment descriptor!
They obviously think I’m up for spending more money at VCA (true) and gave me lovely service (appreciated).
It seems that I am also at this tier of "multi-timer, promising". There are many more tiers above this, with several of them named after gemstones. I have spent about USD$100k in total and have been shopping at VCA for 4 yrs++. Have not bought any high jewelry yet.
Late to seeing this but am surprised they did not take you to a VIC room, perhaps you can ask. That has been my experience and and it makes shopping so much more enjoyable. I’m sure your SA would try to do whatever they can to make your experience more enjoyable.
so interesting! did you guys ask your SA to see your profile or just happened to see it?
I must be a “annoying disappointing client, poor” if people have a 100k spend and are demeaned as a “multi-timer” who’s a “promising” client. I don’t want high jewelry, I don’t care for it. There are nice pieces from the Perlee line which aren’t high jewelry and I much prefer those. I’m going to stick to my “poor person entry level” Perlee and Alhambra preference. I’m not rich and have to work hard and save for me to own these things, so maybe im just not the typical VCA client
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Personally I am not bothered by the tiering. It is the usual method companies use to develop strategies to encourage more sales. The service of my SA offered to me is more important than whatever tier they put me in.
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