VCA EMPTY BOX RECEIVED :(

[CFA_with_400ccsilicone]

This is unfortunate, awful, and plain weird! You'd hope at the brand's caliber that they'd have some shipping-related quality assurance to prevent these similar types of situations from happening. I hope everything works out; if not, file a chargeback with your credit card!

(My dark humor coming in, sorry!) This would make for great content if the unboxing video was for social media.

 

[A bottle of Red]

This is unfortunate, awful, and plain weird! You'd hope at the brand's caliber that they'd have some shipping-related quality assurance to prevent these similar types of situations from happening. I hope everything works out; if not, file a chargeback with your credit card!

(My dark humor coming in, sorry!) This would make for great content if the unboxing video was for social media.

Certainly wouldn't be the usual unboxing

 

[JLO1]

This is so stressful - please keep us updated!

 

[Love Of My Life]

Hi everyone. I ordered an alhambra necklace and it was delivered today. I opened it up and everything seemed fine (packaging, certificate, invoice, etc), until I opened the green jewellery box inside and it was empty. UPS package didn't seem tampered with. I've contacted van cleef and they said they're conducting an investigation but the situation is stressing me out. Thankfully I filmed an unboxing video so I have evidence that the box was empty when I opened it. Does van cleef film their packing process? I am thinking that they forgot to put the necklace into the green box since everything was wrapped & ribboned properly. I am hoping they are able to find a video of this process and find out where the mistake occurred. If anyone has info on this that can ease my mind, I'd really appreciate it!

Any updates @emellyanthi ?