Happy to share that I received the best customer service ever at the Chanel in Bergdorf in NYC! Since I had to make a trip to the city to return this bag, my mom and I had some fun and checked out all the Chanel stores in midtown to check their stock. No luck at both Chanel standalones (they only had jumbos) or at Bloomingdale's. Oh and while I was at the flagship store, the SA took a look at the marks on the bag I was in the city to return and immediately advised me to return it to Saks. That was more than enough reassurance that it was a matter of quality control and not me being picky!
On the way to Saks, we stopped at BG and I was immediately welcomed by the nicest SA! She didn't think she had any classics in stock and then called someone to find out and she was told they just got shipments that morning! Both the SA and my mom got so excited, it was super sweet to see them both get so excited for me. I just felt like after all the hassle I've been through, the small arrived that morning and was just meant to be for me. It was brand spanking new out of the box and it's pretty perfect! It's not as puffy as I like, but hey I can live with that! The SA was not only excited for me to take it home but also gave me a hug on the way out! Truly the kindest experience I've had at Chanel and I made sure to tell her that! This SA more than made up for the less than satisfactory customer service in the past and now every time I look at my bag I feel nothing but positive vibes from this experience! If you're ever in NY, do check out the Chanel at BG! They had a really great selection of bags to choose from and even better customer service!! I noticed how patient the other SA's were with their clients who were taking a while to decide on their purchase. No one made them feel rushed in anyway. Anyways, my search is finally over and y'all won't have to read my complaints anymore lol!!
