Treatment in Hermes Stores

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#2,806
Graw said:
I'm also not 100% clear on the situation, but H is not a right it's a choice. There isn't a formula or list and that can be frustrating, but it's life. I don't think H is going to meet w a client then miraculously grant them a croc B after learning about shady sales by sa and resellers if this is true. The reseller could always say I'm H Vip and therefore the SA treats me to shorter wait times.

Resellers do have an unsavory reputation and H tries to ensure we aren't resellers. No one is perfect and there are bad seeds in every profession.

To me a reseller buys multiple bags with the purpose of selling the item for a profit.

In life this is business, people buy homes renovate and sell for a profit - we call them smart. That's a transparent transaction.

With H, it seems they create a "limited" supply and if someone is buying bags to sell it at exorbitant prices to others it can be likened to ticket scalping. It's not illegal to sell a pocketbook and plenty people downsize their collection, that's different than being a reseller who goes to H and pretends they are buying a bag for themselves. To me this doesn't include websites that buy bags from people then sell it to others.
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I always told that I have to build relationship with the brand but sometimes with limited contact to any real H shop all I can do is build a relationship with another world called the reseller world.... Not that I'm too happy with it but what can I do? I can't just waltz in the H shop and buying one item from them every single week even if I could afford it.

Hermes should give more attention and respect to newbies. Some people might not have the advantage of family name or generations of hermes record. They limit the bags yet the reseller are the one getting profit (both in recognition and money).
 
#2,808
cicilia.m said:
I always told that I have to build relationship with the brand but sometimes with limited contact to any real H shop all I can do is build a relationship with another world called the reseller world.... Not that I'm too happy with it but what can I do? I can't just waltz in the H shop and buying one item from them every single week even if I could afford it.

Hermes should give more attention and respect to newbies. Some people might not have the advantage of family name or generations of hermes record. They limit the bags yet the reseller are the one getting profit (both in recognition and money).
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I obtained my first Birkin about two months after I asked for it. I had no previous personal or family history of buying from the store but since then, I go in every couple of weeks because I like what they sell and I enjoy buying from them. It doesn't have to be (and isn't) a multi-thousand dollar purchase. That's how my relationship with them developed. I've never bought things I didn't want, never felt the slightest bit of pressure to buy anything, in fact. I'm very happy with the service I've received from day one, and when I wanted something I felt would take too long to obtain from the store or was no longer available, I happily worked with reputable resellers to get those things.

They're just .... things. People make it super complicated in terms of status and being offered and not being offered things. Buy what makes you happy, from whomever it makes you happy to buy from.
 
#2,809
xiangxiang0731 said:
Can you quote a reference the law on that please? From an official source. My understanding is actually no shop can be forced to sell anything, just like they can't force anybody to buy anything. When goods are still in the shop, they are possessions of the shop. Shop owners are free to treat the goods where they see fit.
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I don't really care that they sell to anyone, but as a customer I am quite aware of my rights which is protect by the French Law, if I feel offended, I'd try to protect my right. That's what I declared to Hermes, I don't want your product any longer and I haven't been to their shop for months but you have to apologize and explain to me why they refuse to sell my order to me, in my case, but to a reseller.
If you are very interested in the law, please turn to the CLCV, which is the association in France to protect the right of consumer.

To the hermesanonymous, I have to say, I feel your anger, do stop to go to Hermes any more.
 
#2,810
lesyeux said:
I don't really care that they sell to anyone, but as a customer I am quite aware of my rights which is protect by the French Law, if I feel offended, I'd try to protect my right. That's what I declared to Hermes, I don't want your product any longer and I haven't been to their shop for months but you have to apologize and explain to me why they refuse to sell my order to me, in my case, but to a reseller.
If you are very interested in the law, please turn to the CLCV, which is the association in France to protect the right of consumer.

To the hermesanonymous, I have to say, I feel your anger, do stop to go to Hermes any more.
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Still like to see the specific section of the law where Hermes has supposedly broken.
 
#2,811
mistikat said:
I obtained my first Birkin about two months after I asked for it. I had no previous personal or family history of buying from the store but since then, I go in every couple of weeks because I like what they sell and I enjoy buying from them. It doesn't have to be (and isn't) a multi-thousand dollar purchase. That's how my relationship with them developed. I've never bought things I didn't want, never felt the slightest bit of pressure to buy anything, in fact. I'm very happy with the service I've received from day one, and when I wanted something I felt would take too long to obtain from the store or was no longer available, I happily worked with reputable resellers to get those things.

They're just .... things. People make it super complicated in terms of status and being offered and not being offered things. Buy what makes you happy, from whomever it makes you happy to buy from.
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Couldn't agree more. Shopping for luxury goods, for anything for that matter, should be a pleasant, hassle-free experience, whether from the boutique itself, or from a reseller.
 
#2,812
mistikat said:
I obtained my first Birkin about two months after I asked for it. I had no previous personal or family history of buying from the store but since then, I go in every couple of weeks because I like what they sell and I enjoy buying from them. It doesn't have to be (and isn't) a multi-thousand dollar purchase. That's how my relationship with them developed. I've never bought things I didn't want, never felt the slightest bit of pressure to buy anything, in fact. I'm very happy with the service I've received from day one, and when I wanted something I felt would take too long to obtain from the store or was no longer available, I happily worked with reputable resellers to get those things.

They're just .... things. People make it super complicated in terms of status and being offered and not being offered things. Buy what makes you happy, from whomever it makes you happy to buy from.
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I agree with Mistikat.

I started with a sunhat in 2013 and now I have several items because I loved the quality and design. I was lucky to get a K from my local shop last autumn but I am sure I am not a big spender, just someone who loves their merchandise.
 
#2,813
xiangxiang0731 said:
Please people, if you hate a company so much, walk away! They are luxury bags, not food or water or medicine to save your life!
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Your right, it's incredibly silly how grown people argue and complain about some of these issues. If a B or K is readily available to everyone then you would complain about everyone having the bag. A lot of you forget that Hermès is a business and like a business income drives a business. For B and K I truly believe threat demand truly out paces supply which is a problem there working on but if you don't like the way the work buy from a reseller or do not buy a thing at all.
 
#2,814
xiangxiang0731 said:
Can you quote a reference the law on that please? From an official source. My understanding is actually no shop can be forced to sell anything, just like they can't force anybody to buy anything. When goods are still in the shop, they are possessions of the shop. Shop owners are free to treat the goods where they see fit.
Click to expand...

I also don't think Hermes is doing anything illegal, but some of the practices mentioned in this thread remind me of antitrust cases, e.g. Microsoft bundling Internet Explorer with Windows.

In the US, it can be illegal to tie the purchase of one good to the purchase of other goods...quoting Wikipedia here (but it includes citations of the underlying laws and cases)...

"Certain tying arrangements are illegal in the United States under both the Sherman Antitrust Act,[2] and Section 3 of the Clayton Act.[3] A tying arrangement is defined as "an agreement by a party to sell one product but only on the condition that the buyer also purchases a different (or tied) product, or at least agrees he will not purchase the product from any other supplier."[4] Tying may be the action of several companies as well as the work of just one firm. Success on a tying claim typically requires proof of four elements: (1) two separate products or services are involved; (2) the purchase of the tying product is conditioned on the additional purchase of the tied product; (3) the seller has sufficient market power in the market for the tying product; (4) a not insubstantial amount of interstate commerce in the tied product market is affected.[5]"
https://en.wikipedia.org/wiki/Tying_(commerce)

The four elements above are probably not met in case of Hermes since the requirement to purchase other things is not explicit and their market share of other products is probably not high enough.

Also, I personally have never been told I needed to purchase anything in particular to be able to get another item.
 
#2,815
Graw said:
I'm also not 100% clear on the situation, but H is not a right it's a choice. There isn't a formula or list and that can be frustrating, but it's life. I don't think H is going to meet w a client then miraculously grant them a croc B after learning about shady sales by sa and resellers if this is true. The reseller could always say I'm H Vip and therefore the SA treats me to shorter wait times.

Resellers do have an unsavory reputation and H tries to ensure we aren't resellers. No one is perfect and there are bad seeds in every profession.

To me a reseller buys multiple bags with the purpose of selling the item for a profit.

In life this is business, people buy homes renovate and sell for a profit - we call them smart. That's a transparent transaction.

With H, it seems they create a "limited" supply and if someone is buying bags to sell it at exorbitant prices to others it can be likened to ticket scalping. It's not illegal to sell a pocketbook and plenty people downsize their collection, that's different than being a reseller who goes to H and pretends they are buying a bag for themselves. To me this doesn't include websites that buy bags from people then sell it to others.
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Very well put, although I think production issues mostly cause the "limited" supply issues with a little bit of "creativity" involved.
 
#2,818
There's a new Chanel backpack issued not too long ago, many people wanted one. But store was only getting a couple of each size, so they offered it to their top spending clients. Not only Hermes. Any brand has a popular/limited item, they will offer to their top spending clients. Hotel/airline have reward program to give rewards to whoever have achieve certain spending at different level. If you think about it, it's almost the same thing.
 
#2,819
xiangxiang0731 said:
Please people, if you hate a company so much, walk away! They are luxury bags, not food or water or medicine to save your life!
Click to expand...

mistikat said:
I obtained my first Birkin about two months after I asked for it. I had no previous personal or family history of buying from the store but since then, I go in every couple of weeks because I like what they sell and I enjoy buying from them. It doesn't have to be (and isn't) a multi-thousand dollar purchase. That's how my relationship with them developed. I've never bought things I didn't want, never felt the slightest bit of pressure to buy anything, in fact. I'm very happy with the service I've received from day one, and when I wanted something I felt would take too long to obtain from the store or was no longer available, I happily worked with reputable resellers to get those things.

They're just .... things. People make it super complicated in terms of status and being offered and not being offered things. Buy what makes you happy, from whomever it makes you happy to buy from.
Click to expand...

THIS. Both of these posts from misti and xiang echo my thoughts when I read this thread.

My experience with H is very different than the many complaints that I read here. First of all, I bought very few select H items from my SA and then she offered me either a B or a K and I TURNED HER DOWN. That was the first time and gradually I decided to take the step but never felt any pressure from my SA or a silly attitude about my spending habits. Many Bs/Ks later I can honestly say that they are a wonderful company and have treated me well.

Just my experience, nothing more.
 
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