Treatment in Hermes Stores

[Ethengdurst]

This was my first experience buying something from an actual store (as opposed to online). I don't mean to compare my what I consider bad experiences to anyone else's. I just think that the misinformation and unequal treatment that we witness all the time in these stores is ridiculous -- I'm incredulous that this happens in a store of this level. Any "normal" department store in the United States would operate better than Hermes. And yet...I'm a customer, just like each one of you.

I looked at boutiques in Paris (Faubourg St-Honore), Basel, and Avignon for a Vision II agenda, to no avail. I was pretty open on skin, except I did not want an exotic. I did want it to close with a pen, however. I was treated as terrible as everyone in FSH. Refused to call other stores regarding availability, had to ask him twice to even look in the computer. When he said that he could not call or contact Avignon, he did not bother to explain that it was a franchise. And generally treated my friend and I with contempt. The SA in Basel was as helpful as he could be, and the ladies in Avignon were also lovely.

In Barcelona, I found a barenia in ebene. Yay me. Had the fun experience of watching what appeared to be a Russian oligarch's wife picking up either a Birkin or a Kelly in a green exotic (I think crocodile). They explained very carefully to her what to do at the airport with the customs forms. Then a guy paid for some perfume...this all went on for some time.

I paid and did not get any explanation on the forms. They put all of the documents in the envelope. This means that when I arrived at the airport, I gave all of the forms to the refund booth -- including my invoice, which the store should have put in a separate Hermes envelope. They could have told me to keep it. I've contacted them since then and they sent me a scan. I should ask them to mail it to me.

After I paid for the item in the store, I suddenly realized that I should ask about the leather. This all happened so fast that I did not think to take my time to ask those questions when they actually found one for me. (I had given up in my mind that I would find it on this trip.) I was also not very impressed with what they had to say. Never told me that it was lambskin...just mumbled about patina. Did not mention that it would easily scratch, either.

As I was paying, another woman came in the store, obviously had had a lot of work done. She gets treated very well.

I suppose that I "asked" for it in a sense. My aunt and I had just checked into our hotel after arriving on the train and were walking down Prasseig de Gracia when we saw the store. I thought that this would just be a matter of running in and finding out that this store did not have what I was looking for, either. So I was neither ready to impress nor really even to buy the item.

Barcelona did not have the pen but sent me to another store a few blocks away. This store should have known that no store in the city would have a pen to fit this agenda. It takes a pen that is exactly 5 mm -- and not a smidgen more. I know, because I measured the one stubby pencil that I managed to find in a random Barcelona paper store which fit with a caliper. I found pens that were 5.5 mm -- no go. Secondly, the SA could have asked me how long I would be in Barcelona and then should have looked for it. I was in Barcelona for an entire week -- it was totally doable.

I go back home, far far away from any store. Since I am American, I call Madison Avenue. The SA informs me that Hermes is no longer carrying a pen to fit this agenda and refers me to S.E. Dupont, which made the pen. I scour the S.E. Dupont website; some pens are skinny, but it's impossible to tell what will fit. Then I start looking for dealers in the United States. It's evident that all of them just carry cigar accessories (lighters and that sort of thing). I'm getting frustrated...but at least I have a stubby pencil!

I mistakenly called the Wall Street store, but did not realize it. A nice SA promises to look for the pen, and also promises to call me back (internationally, I might add). She follows through, but I'm driving -- she leaves a message. Then I call the SA back...at the Madison Avenue store. I still don't realize the mistake I made. Madison Avenue is totally confused; the SA on the phone decides that I must have made a mistake on the name. That SA takes a message and promises that the right person will call me back. (Do I have to actually spell it out, that no one ever called me back from Madison Avenue?)

If I haven't lost you yet...then I listen carefully to the message again, and realize that it's the Wall Street store that I called. All is hunky-dory. She needs to receive the refill from Madison Avenue, and then we can complete the sale.

But...did you notice? Madison Avenue insists that the pen is no longer being made and does not try to look for it. How long can it take to look for this item??? And what does it hurt to help a customer? Why tell me a LIE -- that the pen is no longer being sold by the company -- and send me on a wild goose chase all over the world?

My fab SA receives the refill...oh, but it's for the shorter pen (the one on a chain). I will have to stuff something into the top that can give some resistance to the refill so it won't slip into the pen. So, this means that I have to wad up paper or something and stick it in my $330 sterling silver pen to get it to work. Okay.

The pen and the refill have arrived, and I figured out how to bend a paper clip that I've stuck in the top, getting pen ink all over my hands in the process. That's okay too.

Again, I don't mean to compare myself or this situation to anyone else's, but I just want to say that -- although it did not come up in the store -- I am actually in a profession in which I can actually use all of those international timetables, lists of holidays all over the world, and map that came with the agenda refill. I'm going to keep buying these refills for years to come, because I need that information. It's amazingly handy for me. I'm the customer that they want, regardless of my fresh-off-the-train yoga pants look. But it seems that they prefer oligarchs' wives and plastic surgery addicts. That's okay....

I'm so sorry that's how you've been treated... But I was treated the same way in Madison Ave. I was looking casual (and a little sweaty from all the walking in the humid heat) and nobody would give me the time of day. But Wall Street was amazing, I was not wearing anything H, nothing designer either except my bag, but all the SAs were accomodating, even complimented my non-H bag! Even though I went back to both stores before I left NY, I only bought from Wall street again, though the second time Madison paid more attention to me coz there were less customers.

 

[hermesctn]

Or it could've been some celebrity like Lady Gaga!

I'm terrible at recognizing celebrities, so maybe... at the hotel there was a lot of attention being given to a good-looking couple, we suspected they might be famous, but I didn't recognize them until I saw their photo online on a news site the next day.

but i don't think this was Lady Gaga only because this woman was of a certain age and very voluptuous. and very body-confident! good for her, right?! maybe she was a French celebrity, headed to the Riviera right after shopping... (still, doesn't the plan get cold?) still a mystery to me...

 

[chicinthecity777]

Again, I don't mean to compare myself or this situation to anyone else's, but I just want to say that -- although it did not come up in the store -- I am actually in a profession in which I can actually use all of those international timetables, lists of holidays all over the world, and map that came with the agenda refill. I'm going to keep buying these refills for years to come, because I need that information. It's amazingly handy for me. I'm the customer that they want, regardless of my fresh-off-the-train yoga pants look. But it seems that they prefer oligarchs' wives and plastic surgery addicts. That's okay....

Unfortunately it's not that SAs love those people. The reality is those people have money and probably have already spent a fortune in the store. That's why SAs pour all over them.

 

[lesyeux]

I feel sad while viewing so many bad experience shopping in H,
I want to share my bit with every one here, which might bring you another though about Hermes.

I was a big client of Hermes, in France, and if anyone inside H superior sees this reply, very likely they would recognize me, anyway I dont really care.

To indicate how loyalty I was to Hermes, I would say simply say my family use every product from Hermes, furnitures, leather, clothes,etc.

So I shall be treated like VIP, which i was treated so indeed.

In Avril, I told the local shop that I want to prepare a gift for the coming Mother's Day in May, and one week after, they called me, telling me they received a birkin bag in ostrich leather, as it is a color from the new collection which I never seen before, then I said I'll pass by to have a look. At the same time, they informed me also that one of my furniture was ready in the shop.

I passed by the shop one week after, the manager said to me do you want to see the bag, and as the shop was filled with many customers, I decide to go to have a lunch and come back to see it after. And the oddest thing happened when I returned, the vice or the assistant of the manager told me that the manager is going on vacation suddenly, and I need to wait a little, so I purchased my furniture with a promise the assistant gave me, saying your bag is all right without any problem, but if you could kindly come back another day for the bag. I felt strange but I agreed.

So 2 days after I went to the shop, one of the SA asked me to wait a little, so I've been waiting for 4 hours in the shop before the shop close and she told me, can you come back in another day, I felt angry and said to her, I am not important client but don't ask me to wait, and I left. The SA called me many times and left me vocal messages to say sorry and the bag is for me, something like that.

I went back to the shop 2 days after, and the assistant of the manager told me they could not sell me the bag because it was for some client else, who is waiting longer than me. And quoted her words as: Don't be greedy/ We checked your credit cards,you already purchase 2 bags this year( I dont understand when my family comes, What's wrong with I paying for my family, even not mentioned how could possibly they check my credit card which I regard as privacy). And she said if I want further information, I need to call the general manager of France, so I did after, he never answered the phone, his assistant kept telling me he was in the meeting for 5 times, in total one week. I tried to contact the client service, got replied as"ok, we will contact you back as soon as possible", of course no answer for 2 weeks. And after I remembered I have a contact number of the assistant of Mr.Dumas, so I called and explained the situation, she was nice, I told her I know it's inappropriate to call the office directly But i have nothing else to turn to, she told me dont worry, she is exactly right person to handle my situation and promise me the general manager of France would call me right now. I did receive an email from the manager,but not calls, indicating that this is due to mis-management of the local shop, and that's it, no further information, no apology, no replacement, and when I tried to ask why they check my credit cards, they refused to answer, and I have to call to the assistance of Mr.Dumas again, this time she told me she can't help with anything and she can't answer anything and I should not call her again.

I passed by the shop once after what happened, asking for a formal explanation for what's happened and why they checked credit cards of clients. They refused to do so, and everyone in the shop denied they ever said they kept the bag for me.

Until now, Hermes don't give me any reply, but I am tired, and I decided to give up Hermes, which I love and be loyal for such a long time, cos they showed no respect to clients and i am fed up with it.

By the way, because last year, I placed a special order for a classic leather in 3 colors and a podium order for a himalaya kelly bag, when I want to confirmed with them, they said they did't know anything and can't answer me anything. In the meanwhile, I have efficient prove for the orders.

Disappointed


I will try to give some information which might help anyone here to know about Hermes, most of them are the secrets that Hermes kept from clients.

 

[bagidiotic]

I feel sad while viewing so many bad experience shopping in H,
I want to share my bit with every one here, which might bring you another though about Hermes.

I was a big client of Hermes, in France, and if anyone inside H superior sees this reply, very likely they would recognize me, anyway I dont really care.

To indicate how loyalty I was to Hermes, I would say simply say my family use every product from Hermes, furnitures, leather, clothes,etc.

So I shall be treated like VIP, which i was treated so indeed.

In Avril, I told the local shop that I want to prepare a gift for the coming Mother's Day in May, and one week after, they called me, telling me they received a birkin bag in ostrich leather, as it is a color from the new collection which I never seen before, then I said I'll pass by to have a look. At the same time, they informed me also that one of my furniture was ready in the shop.

I passed by the shop one week after, the manager said to me do you want to see the bag, and as the shop was filled with many customers, I decide to go to have a lunch and come back to see it after. And the oddest thing happened when I returned, the vice or the assistant of the manager told me that the manager is going on vacation suddenly, and I need to wait a little, so I purchased my furniture with a promise the assistant gave me, saying your bag is all right without any problem, but if you could kindly come back another day for the bag. I felt strange but I agreed.

So 2 days after I went to the shop, one of the SA asked me to wait a little, so I've been waiting for 4 hours in the shop before the shop close and she told me, can you come back in another day, I felt angry and said to her, I am not important client but don't ask me to wait, and I left. The SA called me many times and left me vocal messages to say sorry and the bag is for me, something like that.

I went back to the shop 2 days after, and the assistant of the manager told me they could not sell me the bag because it was for some client else, who is waiting longer than me. And quoted her words as: Don't be greedy/ We checked your credit cards,you already purchase 2 bags this year( I dont understand when my family comes, What's wrong with I paying for my family, even not mentioned how could possibly they check my credit card which I regard as privacy). And she said if I want further information, I need to call the general manager of France, so I did after, he never answered the phone, his assistant kept telling me he was in the meeting for 5 times, in total one week. I tried to contact the client service, got replied as"ok, we will contact you back as soon as possible", of course no answer for 2 weeks. And after I remembered I have a contact number of the assistant of Mr.Dumas, so I called and explained the situation, she was nice, I told her I know it's inappropriate to call the office directly But i have nothing else to turn to, she told me dont worry, she is exactly right person to handle my situation and promise me the general manager of France would call me right now. I did receive an email from the manager,but not calls, indicating that this is due to mis-management of the local shop, and that's it, no further information, no apology, no replacement, and when I tried to ask why they check my credit cards, they refused to answer, and I have to call to the assistance of Mr.Dumas again, this time she told me she can't help with anything and she can't answer anything and I should not call her again.

I passed by the shop once after what happened, asking for a formal explanation for what's happened and why they checked credit cards of clients. They refused to do so, and everyone in the shop denied they ever said they kept the bag for me.

Until now, Hermes don't give me any reply, but I am tired, and I decided to give up Hermes, which I love and be loyal for such a long time, cos they showed no respect to clients and i am fed up with it.

By the way, because last year, I placed a special order for a classic leather in 3 colors and a podium order for a himalaya kelly bag, when I want to confirmed with them, they said they did't know anything and can't answer me anything. In the meanwhile, I have efficient prove for the orders.

Disappointed


I will try to give some information which might help anyone here to know about Hermes, most of them are the secrets that Hermes kept from clients.

Shame on them for treating you this way
That's not right at all
How could they
No recognition at all
Despite your support and loyalty
I feel for you
They are going to lose an important client

 

[Graw]

I feel sad while viewing so many bad experience shopping in H,
I want to share my bit with every one here, which might bring you another though about Hermes.

I was a big client of Hermes, in France, and if anyone inside H superior sees this reply, very likely they would recognize me, anyway I dont really care.

To indicate how loyalty I was to Hermes, I would say simply say my family use every product from Hermes, furnitures, leather, clothes,etc.

So I shall be treated like VIP, which i was treated so indeed.

In Avril, I told the local shop that I want to prepare a gift for the coming Mother's Day in May, and one week after, they called me, telling me they received a birkin bag in ostrich leather, as it is a color from the new collection which I never seen before, then I said I'll pass by to have a look. At the same time, they informed me also that one of my furniture was ready in the shop.

I passed by the shop one week after, the manager said to me do you want to see the bag, and as the shop was filled with many customers, I decide to go to have a lunch and come back to see it after. And the oddest thing happened when I returned, the vice or the assistant of the manager told me that the manager is going on vacation suddenly, and I need to wait a little, so I purchased my furniture with a promise the assistant gave me, saying your bag is all right without any problem, but if you could kindly come back another day for the bag. I felt strange but I agreed.

So 2 days after I went to the shop, one of the SA asked me to wait a little, so I've been waiting for 4 hours in the shop before the shop close and she told me, can you come back in another day, I felt angry and said to her, I am not important client but don't ask me to wait, and I left. The SA called me many times and left me vocal messages to say sorry and the bag is for me, something like that.

I went back to the shop 2 days after, and the assistant of the manager told me they could not sell me the bag because it was for some client else, who is waiting longer than me. And quoted her words as: Don't be greedy/ We checked your credit cards,you already purchase 2 bags this year( I dont understand when my family comes, What's wrong with I paying for my family, even not mentioned how could possibly they check my credit card which I regard as privacy). And she said if I want further information, I need to call the general manager of France, so I did after, he never answered the phone, his assistant kept telling me he was in the meeting for 5 times, in total one week. I tried to contact the client service, got replied as"ok, we will contact you back as soon as possible", of course no answer for 2 weeks. And after I remembered I have a contact number of the assistant of Mr.Dumas, so I called and explained the situation, she was nice, I told her I know it's inappropriate to call the office directly But i have nothing else to turn to, she told me dont worry, she is exactly right person to handle my situation and promise me the general manager of France would call me right now. I did receive an email from the manager,but not calls, indicating that this is due to mis-management of the local shop, and that's it, no further information, no apology, no replacement, and when I tried to ask why they check my credit cards, they refused to answer, and I have to call to the assistance of Mr.Dumas again, this time she told me she can't help with anything and she can't answer anything and I should not call her again.

I passed by the shop once after what happened, asking for a formal explanation for what's happened and why they checked credit cards of clients. They refused to do so, and everyone in the shop denied they ever said they kept the bag for me.

Until now, Hermes don't give me any reply, but I am tired, and I decided to give up Hermes, which I love and be loyal for such a long time, cos they showed no respect to clients and i am fed up with it.

By the way, because last year, I placed a special order for a classic leather in 3 colors and a podium order for a himalaya kelly bag, when I want to confirmed with them, they said they did't know anything and can't answer me anything. In the meanwhile, I have efficient prove for the orders.

Disappointed


I will try to give some information which might help anyone here to know about Hermes, most of them are the secrets that Hermes kept from clients.

It is sad that this happens, it seems you and another client were promised the same bag. Maybe a SA told you it was yours when it was for another client and the manager is the person who decides. They give the manager ultimate control to manage and don't go against their judgement. It is horrible if they checked your credit card, but it is also possible they put in your last name and not your credit card information. Lets hope H doesn't check customers purchases by going through their credit card information.

If someone would have communicated with you, sat you down and told you they made a terrible mistake with the bag, you would feel better. H doesn't do that. Lets hope for change, maybe in time they will rectify this

Who did you speak to? Elodie?

 

[cuppy]

I feel sad while viewing so many bad experience shopping in H,
I want to share my bit with every one here, which might bring you another though about Hermes.

I was a big client of Hermes, in France, and if anyone inside H superior sees this reply, very likely they would recognize me, anyway I dont really care.

To indicate how loyalty I was to Hermes, I would say simply say my family use every product from Hermes, furnitures, leather, clothes,etc.

So I shall be treated like VIP, which i was treated so indeed.

In Avril, I told the local shop that I want to prepare a gift for the coming Mother's Day in May, and one week after, they called me, telling me they received a birkin bag in ostrich leather, as it is a color from the new collection which I never seen before, then I said I'll pass by to have a look. At the same time, they informed me also that one of my furniture was ready in the shop.

I passed by the shop one week after, the manager said to me do you want to see the bag, and as the shop was filled with many customers, I decide to go to have a lunch and come back to see it after. And the oddest thing happened when I returned, the vice or the assistant of the manager told me that the manager is going on vacation suddenly, and I need to wait a little, so I purchased my furniture with a promise the assistant gave me, saying your bag is all right without any problem, but if you could kindly come back another day for the bag. I felt strange but I agreed.

So 2 days after I went to the shop, one of the SA asked me to wait a little, so I've been waiting for 4 hours in the shop before the shop close and she told me, can you come back in another day, I felt angry and said to her, I am not important client but don't ask me to wait, and I left. The SA called me many times and left me vocal messages to say sorry and the bag is for me, something like that.

I went back to the shop 2 days after, and the assistant of the manager told me they could not sell me the bag because it was for some client else, who is waiting longer than me. And quoted her words as: Don't be greedy/ We checked your credit cards,you already purchase 2 bags this year( I dont understand when my family comes, What's wrong with I paying for my family, even not mentioned how could possibly they check my credit card which I regard as privacy). And she said if I want further information, I need to call the general manager of France, so I did after, he never answered the phone, his assistant kept telling me he was in the meeting for 5 times, in total one week. I tried to contact the client service, got replied as"ok, we will contact you back as soon as possible", of course no answer for 2 weeks. And after I remembered I have a contact number of the assistant of Mr.Dumas, so I called and explained the situation, she was nice, I told her I know it's inappropriate to call the office directly But i have nothing else to turn to, she told me dont worry, she is exactly right person to handle my situation and promise me the general manager of France would call me right now. I did receive an email from the manager,but not calls, indicating that this is due to mis-management of the local shop, and that's it, no further information, no apology, no replacement, and when I tried to ask why they check my credit cards, they refused to answer, and I have to call to the assistance of Mr.Dumas again, this time she told me she can't help with anything and she can't answer anything and I should not call her again.

I passed by the shop once after what happened, asking for a formal explanation for what's happened and why they checked credit cards of clients. They refused to do so, and everyone in the shop denied they ever said they kept the bag for me.

Until now, Hermes don't give me any reply, but I am tired, and I decided to give up Hermes, which I love and be loyal for such a long time, cos they showed no respect to clients and i am fed up with it.

By the way, because last year, I placed a special order for a classic leather in 3 colors and a podium order for a himalaya kelly bag, when I want to confirmed with them, they said they did't know anything and can't answer me anything. In the meanwhile, I have efficient prove for the orders.

Disappointed


I will try to give some information which might help anyone here to know about Hermes, most of them are the secrets that Hermes kept from clients.

This is really bad of them. Can feel your disappointment. They should be truthful and frank over the whole situation. Obviously they have something to hide and refuse to acknowledge it. Just wondering if it could be that they have labelled you as reseller and thus this sudden total change in their attitude?

 

[lesyeux]

It is sad that this happens, it seems you and another client were promised the same bag. Maybe a SA told you it was yours when it was for another client and the manager is the person who decides. They give the manager ultimate control to manage and don't go against their judgement. It is horrible if they checked your credit card, but it is also possible they put in your last name and not your credit card information. Lets hope H doesn't check customers purchases by going through their credit card information.

If someone would have communicated with you, sat you down and told you they made a terrible mistake with the bag, you would feel better. H doesn't do that. Lets hope for change, maybe in time they will rectify this

Who did you speak to? Elodie?

yes, i've been spoken with Elodie and Monsieur Jean which is the general director of France,
I know it's hard to believe that such a big company would respect nothing for a client, but it truly happened, and in my words, I frankly explained what happened without any personal emotion.
And I also keep all the emails and vocal messages.
I've been acquainted with the local shop for a long time, and I've confirmed and been confirmed several times that no such mistake was made. There's no "another client", and after they sold to someone else ,and i found out this client never ordered.
Unfortunately they do check my credit cards, because when I went to the shop the second time, the assistant of the manager took out a paper and pen, wrote my credit card number and said to me, with this card, I've purchased 2 bags this year, which they clearly know that my family came to the shop before and I paid for them,

and I'd clear something with friends here, in fact the rule about buying 2 bags per year is not true, first it is against the law in France, so they actually can not say to a client"we can not sell you bags because you already has 2 bags", second it is also against the law that the shop has something but refuse to sell to customer, third actually a VIP client can be offered maximum 5-6 bags per year according the agreement which signed with every manager.

I've contacted with my lawyer and we hope to protect my rights as much as possible, I care about the bags, but the more important to me is the attitude they had on me.

 

[lesyeux]

This is really bad of them. Can feel your disappointment. They should be truthful and frank over the whole situation. Obviously they have something to hide and refuse to acknowledge it. Just wondering if it could be that they have labelled you as reseller and thus this sudden total change in their attitude?

I hope no, but maybe they did, as I live here for a long time, and well acquainted with everyone in the shop, they know my life and they know I use everything I purchased, they even know my family and our business.
It is just shame on them if they think so, cos I find it ridiculous and pathetic to try to prove that I was not a reseller.

 

[Graw]

yes, i've been spoken with Elodie and Monsieur Jean which is the general director of France,
I know it's hard to believe that such a big company would respect nothing for a client, but it truly happened, and in my words, I frankly explained what happened without any personal emotion.
And I also keep all the emails and vocal messages.
I've been acquainted with the local shop for a long time, and I've confirmed and been confirmed several times that no such mistake was made. There's no "another client", and after they sold to someone else ,and i found out this client never ordered.
Unfortunately they do check my credit cards, because when I went to the shop the second time, the assistant of the manager took out a paper and pen, wrote my credit card number and said to me, with this card, I've purchased 2 bags this year, which they clearly know that my family came to the shop before and I paid for them,

and I'd clear something with friends here, in fact the rule about buying 2 bags per year is not true, first it is against the law in France, so they actually can not say to a client"we can not sell you bags because you already has 2 bags", second it is also against the law that the shop has something but refuse to sell to customer, third actually a VIP client can be offered maximum 5-6 bags per year according the agreement which signed with every manager.

I've contacted with my lawyer and we hope to protect my rights as much as possible, I care about the bags, but the more important to me is the attitude they had on me.

Oh so sorry to hear. This is unpleasant even if a bag were produced tomorrow you will have a rancid feeling. Who knows what story Axel was told if everyone has amnesia with regard to telling you about the bag. You have all the emails!

This situation will make anyone's blood boil. Sending you happy thoughts and wishes.

 

[lesyeux]

Shame on them for treating you this way
That's not right at all
How could they
No recognition at all
Despite your support and loyalty
I feel for you
They are going to lose an important client

because the ostrich bag was intended for the Mother's day, and as it has passed, I bought a Dior bag for my mother, then I made it quite clear in an email sent to the general manager and the local shop, I don't want this bag any more for it lost its value of meaningful moment, all I ask for is a good explanation for what happened, an apology for checking my credit card and a confirm about the podium order and special order that i put last year, the orders are not only bag, also containing some pret a porter, shoes and maison.

yet to now, I still dont receive any information about my bag order while they confirmed my orders for other things. They chose to ignore them which makes me feel quite offended while they took and confirmed my orders one year ago.

I once thought it might be a mistake of local manager, then I remember clearly that my orders is been confirmed by emails between the general manager of France and some other superior, and I've seen those emails in which clearly said the orders were for me. More pathetic, is I was told by the local manager, the general directer has deleted the emails and order information of mine, along with the other people's order. So now the local shop could not identify who put the special orders. Before the justice, I hope when the time comes, there's someone could prove for me.

I could name those who are clearly aware of my orders.

 

[lesyeux]

Oh so sorry to hear. This is unpleasant even if a bag were produced tomorrow you will have a rancid feeling. Who knows what story Axel was told if everyone has amnesia with regard to telling you about the bag. You have all the emails!

This situation will make anyone's blood boil. Sending you happy thoughts and wishes.

thank you for your reply,
yes for them, I am sure that I was described as a greedy customer who ask for bags constantly, but now, i really don't care too much as I am so disappointed.

I agree with you that Axel would not be aware of what happened, or either in another version. Once I was told, quite interesting, that Axel is not aware of anything happened beneath him, such as many SA take money from customer, many shop force customer to buy something to obtain a bag, or something matter like mine.

I feel sorry for him, truly.

 

[purselover888]

thank you for your reply,
yes for them, I am sure that I was described as a greedy customer who ask for bags constantly, but now, i really don't care too much as I am so disappointed.

I agree with you that Axel would not be aware of what happened, or either in another version. Once I was told, quite interesting, that Axel is not aware of anything happened beneath him, such as many SA take money from customer, many shop force customer to buy something to obtain a bag, or something matter like mine.

I feel sorry for him, truly.

I am so sorry for your ordeal. I still don't really understand why this happened. Do you think it was sold by mistake to another client and they are just covering over the mistake? Or do you think the whole thing was intentional, like they meant to mislead you all the way?

 

[lesyeux]

I am so sorry for your ordeal. I still don't really understand why this happened. Do you think it was sold by mistake to another client and they are just covering over the mistake? Or do you think the whole thing was intentional, like they meant to mislead you all the way?

i've no idea,
Whatever reason, they should give me a good explanation : (

 

[mistikat]

because the ostrich bag was intended for the Mother's day, and as it has passed, I bought a Dior bag for my mother, then I made it quite clear in an email sent to the general manager and the local shop, I don't want this bag any more for it lost its value of meaningful moment, all I ask for is a good explanation for what happened, an apology for checking my credit card and a confirm about the podium order and special order that i put last year, the orders are not only bag, also containing some pret a porter, shoes and maison.

yet to now, I still dont receive any information about my bag order while they confirmed my orders for other things. They chose to ignore them which makes me feel quite offended while they took and confirmed my orders one year ago.

I once thought it might be a mistake of local manager, then I remember clearly that my orders is been confirmed by emails between the general manager of France and some other superior, and I've seen those emails in which clearly said the orders were for me. More pathetic, is I was told by the local manager, the general directer has deleted the emails and order information of mine, along with the other people's order. So now the local shop could not identify who put the special orders. Before the justice, I hope when the time comes, there's someone could prove for me.

I could name those who are clearly aware of my orders.

As you've already been told, please don't be including people's names here. I personally would not want to continue doing business with any company I felt I had to sue for good customer service. Not worth the money or aggravation and I can't imagine wanting to spend more with them regardless of how things were settled. I hope you can resolve your situation to your satisfaction.