Treatment in Hermes Stores
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Dear Ladies,
I hardly know where to begin.
I wrote a couple of weeks ago telling of my excitement in making arrangements to attend the opening of the Hermes London flagship store in New Bond Street and of my disappointment in not being able to access the first floor because the lift was not working.
I updated you all just over a week ago explaining that I had received a very lovely email from Hermes Head Office and that I was hopeful the situation would be resolved very soon.
I am DELIGHTED to report that not only did Hermes apologise for what had happened, they also made a promise that if I would agree to make a return visit they would ensure that my Hermes experience would be, in every way, the way it should have been at my initial visit.
I am thrilled to report that I made a return visit to Hermes flagship store on New Bond Street last week and the visit was absolutely wonderful in every way! From the moment I entered the store the visit was an absolute joy.
Staff were wonderfully attentive and nothing, NOTHING was too much trouble. We were looked after beautifully by each and every member in the team and in fact spent several hours soaking up the atmosphere and looking through all the departments one by one. From leathers to jewellery, from ready to wear, to shoes, silks, fragrance, La Maison... to very special pieces ... It really was a truly wonderful experience.
Any upset felt by what happened on the opening day was completely washed away by the sheer excellence of the staff on the return visit.
In previous correspondence I said that I was hoping Hermes would excel themselves in this situation - I am delighted to report that they not only excelled themselves they did so with style, with grace and with class.
Bravo Hermes for a truly wonderful experience and also for caring enough to want to make things right.
Needless to say, I am now a customer for life - and since they had been so very good to me, I could not resist coming away with a little something from the visit ...
I will head over to start a reveal now
xx
I'm happy for you! That's great news. Hermes cares 😊
I am doing a happy dance here, georgiegirl! Thrilled to hear that your return experience was what it should have been, and very pleased that Hermes listened and reacted appropriately!Yay!
Thank you so very much ladies - and you know what the icing on the cake was?
After everything, one of the staff came over to me and said "excuse me Madame, there are two gentlemen who would very much like to come over to introduce themselves to you if you wouldn't mind?" Of course I accepted the introduction...
I was delighted - it was the Managing Director of Hermes and a member of the Hermes family. I took great pleasure in telling them what a wonderful experience I had had - and, like each of the staff before them, they were both charming, courteous and an absolute pleasure to talk to.
A genuinely wonderful day
x
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Thank you so very much ladies - and you know what the icing on the cake was?
After everything, one of the staff came over to me and said "excuse me Madame, there are two gentlemen who would very much like to come over to introduce themselves to you if you wouldn't mind?" Of course I accepted the introduction...
I was delighted - it was the Managing Director of Hermes and a member of the Hermes family. I took great pleasure in telling them what a wonderful experience I had had - and, like each of the staff before them, they were both charming, courteous and an absolute pleasure to talk to.
A genuinely wonderful day
Sounds like Hermes Heaven!
Birkin, Kelly, Birkin, Kelly thank you!!!
Thank you so very much ladies - and you know what the icing on the cake was?
After everything, one of the staff came over to me and said "excuse me Madame, there are two gentlemen who would very much like to come over to introduce themselves to you if you wouldn't mind?" Of course I accepted the introduction...
I was delighted - it was the Managing Director of Hermes and a member of the Hermes family. I took great pleasure in telling them what a wonderful experience I had had - and, like each of the staff before them, they were both charming, courteous and an absolute pleasure to talk to.
A genuinely wonderful day
Delighted every minute
Happy dance
Bravo
Hi GeorgieGirl, am so so happy that H managed to turnaround n delivered such a wonderful experience for you and to know that they did value your opinions! That is the way to keep your customers loyal, especially after a not so desirable event.
So happy for u!!!!
So happy for u!!!!
Dear Ladies,
I hardly know where to begin.
I wrote a couple of weeks ago telling of my excitement in making arrangements to attend the opening of the Hermes London flagship store in New Bond Street and of my disappointment in not being able to access the first floor because the lift was not working.
I updated you all just over a week ago explaining that I had received a very lovely email from Hermes Head Office and that I was hopeful the situation would be resolved very soon.
I am DELIGHTED to report that not only did Hermes apologise for what had happened, they also made a promise that if I would agree to make a return visit they would ensure that my Hermes experience would be, in every way, the way it should have been at my initial visit.
I am thrilled to report that I made a return visit to Hermes flagship store on New Bond Street last week and the visit was absolutely wonderful in every way! From the moment I entered the store the visit was an absolute joy.
Staff were wonderfully attentive and nothing, NOTHING was too much trouble. We were looked after beautifully by each and every member in the team and in fact spent several hours soaking up the atmosphere and looking through all the departments one by one. From leathers to jewellery, from ready to wear, to shoes, silks, fragrance, La Maison... to very special pieces ... It really was a truly wonderful experience.
Any upset felt by what happened on the opening day was completely washed away by the sheer excellence of the staff on the return visit.
In previous correspondence I said that I was hoping Hermes would excel themselves in this situation - I am delighted to report that they not only excelled themselves they did so with style, with grace and with class.
Bravo Hermes for a truly wonderful experience and also for caring enough to want to make things right.
Needless to say, I am now a customer for life - and since they had been so very good to me, I could not resist coming away with a little something from the visit ...
I will head over to start a reveal now
GG, what a wonderful experience and so glad that you shared it here. Thanks!!!
Thank you so very much ladies - and you know what the icing on the cake was?
After everything, one of the staff came over to me and said "excuse me Madame, there are two gentlemen who would very much like to come over to introduce themselves to you if you wouldn't mind?" Of course I accepted the introduction...
I was delighted - it was the Managing Director of Hermes and a member of the Hermes family. I took great pleasure in telling them what a wonderful experience I had had - and, like each of the staff before them, they were both charming, courteous and an absolute pleasure to talk to.
A genuinely wonderful day
I am so happy the way it worked out for you!
I'm so happy for you georgiegirl27. You finally received the treatment you deserved. I saw your reveal and it is spectacular. Congratulations.
Dear Ladies,
I hardly know where to begin.
I wrote a couple of weeks ago telling of my excitement in making arrangements to attend the opening of the Hermes London flagship store in New Bond Street and of my disappointment in not being able to access the first floor because the lift was not working.
I updated you all just over a week ago explaining that I had received a very lovely email from Hermes Head Office and that I was hopeful the situation would be resolved very soon.
I am DELIGHTED to report that not only did Hermes apologise for what had happened, they also made a promise that if I would agree to make a return visit they would ensure that my Hermes experience would be, in every way, the way it should have been at my initial visit.
I am thrilled to report that I made a return visit to Hermes flagship store on New Bond Street last week and the visit was absolutely wonderful in every way! From the moment I entered the store the visit was an absolute joy.
Staff were wonderfully attentive and nothing, NOTHING was too much trouble. We were looked after beautifully by each and every member in the team and in fact spent several hours soaking up the atmosphere and looking through all the departments one by one. From leathers to jewellery, from ready to wear, to shoes, silks, fragrance, La Maison... to very special pieces ... It really was a truly wonderful experience.
Any upset felt by what happened on the opening day was completely washed away by the sheer excellence of the staff on the return visit.
In previous correspondence I said that I was hoping Hermes would excel themselves in this situation - I am delighted to report that they not only excelled themselves they did so with style, with grace and with class.
Bravo Hermes for a truly wonderful experience and also for caring enough to want to make things right.
Needless to say, I am now a customer for life - and since they had been so very good to me, I could not resist coming away with a little something from the visit ...
I will head over to start a reveal now
I love New Bond Street, probably my favorite boutique. So glad this worked out for you.