Yikes! Not sure who this SA was, but I had a similar experience there a few years ago. I wound up doing an online order (since the item was out of stock in all of the stores and finally came back in stock online), then continuing to work with SAs at the Bloor location. My original SA of 2 years recently left the boutique (and retail), but my current SA is fantastic! If you’re interested in going to the Bloor location, I’m able to give you my SA’s info (please send me a DM if you’re interested). I might also know of an SA at Yorkdale who would be able to work with you (I just need to double check with a friend for the info). Sorry that you had a negative experience. Hopefully your next time at the boutique is better!