I just want to update you guys on my quest, in particular, the service I received from both stores.
1st off, I initially inquired with Tiffany in person about the Soleste. Usually, it's a hit or miss with Tiffany. The first time I inquired, the SA was really helpful. The second time, a different SA this time. She wasn't too helpful. As in, she really wasn't. This was weeks/days ago. So I resorted to just calling their CS and other branches Over the phone.
Let me share my experience with them over the phone. I called the SD branch. The SA was sooooo helpful, even looked in their system to see my option. She said, when we come over, we will have champagne and some "finger food". Basically, it's gonna be like a mini party. LOL! Very helpful lady. Makes you feel like we're friends.
The Santa Monica branch SA was really helpful too. Told them we'll be coming from OC and she warned me that SM can be a pain on weekends and she advised us to do the Valet parking and that valet is on Tiffany.
Imagine that. I guess Tiffany just "upped" their customer service level a notch.
And then, I went to Harry Winston. The SA was so helpful and so refined. It's definitely quieter and more personal. Gave me Fiji water, LOL! She knows I'm considering the Soleste. Very informative, let me see how the stone will look like in the sun. I was surprised at how gracious they are considering my budget is really limited for HW.
It gave me the chance to finally see the Tryst in person. It's soooo lovely. Didn't realize it's actually so pretty in person. Very subtle, very classic.
Anyway, I'll be checking out the actual Soleste in my carat size soon. From there, I should be able to see.
I realize that Customer Service really does play a huge part in a couple's decision making. HW visits has always been exemplary. Tiffany, it's a hit or miss - not unless you have a regular SA you're working with. But lately, they've been exemplary as well.
One of you suggested that I see the Tryst in person, and now that I did, my mind is chaotic again. Thank you.
