I sent in this piece for polishing as it had a few scratches on the back of the tag but the front looked good. This is how it returned to me today.
Tiffany repair
- Thread starter bigheart
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I have they are going to get back to me on Monday, I am just extremely frustrated. It looked great on the front when I sent it in I have no idea what they did to it
That is surprising. Give them a chance to fix it. I had them polish absolutely thrashed silver bone cuff bracelets from the 1970s that I inherited and they came back looking brand new. Someone was asleep at the polishing wheel.
Yeah I wondered the same thing, I cannot believe it came back to me this way. I will see what they have to say on Monday, hopefully it works out and restores my faith in the company. I've bought tons of stuff over the years.
The polishing for a fee it went to NY. It basically had no scratches on the front of the tag with the engraving when it left me.
Then it should have been perfect! I just received my bracelet from them and it's like new. Maybe they mixed up two similar pieces and gave you someone's else piece who brought it for cleaning?
also can be a lack of proper packaging when links rubbed on the surfaces and left scratches = mishandled. They should definitely re-do it.
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I can’t believe they charged you $50 for that. Frankly, you need to be very careful about having gold and silver jewelry polished on a wheel. Only do it when it is in very bad shape. Every polish on the wheel removes details (and a bit of metal) from the piece. No big deal if there is no engraving or detail, but it can materially affect a piece if done more than a few times over the lifetime of the piece. In your case, I would be pretty upset, perhaps bordering on angry. If there really were no scratches on the front (do you have photos from when it was dropped off?), I would demand a brand new piece, assuming it is still manufactured. When they polish the front, it will take away some of the detail. At the very least, they owe you a properly polished piece and a $50 refund.
I hope it all works out for you. My advice is once it is sorted out, do not have it polished again for another 25 years.
I hope it all works out for you. My advice is once it is sorted out, do not have it polished again for another 25 years.
They said there isn't a way that it would have been switched, it was never at the store I shipped it directly to the repair center in NYC. My expectation is that they will redo and it get it right this time, will see what happens.
I do have photos from before and sent them in, the back had some scratches but not the front. And yes I was pretty angry with them when I called on Friday after it arrived back. They should hopefully respond tomorrow. This is not a piece they make anymore so I am hoping that they fix it at no charge to me and just make it look right again.
I wonder how long it took them since they received it? I feel like when you stop by the store it's expedited shipping to repair and back. My last polishing took only 5 days. But when I sent it before it was 1-2 weeks.
They received it around 9/7 but they had a typo in my email so I did not get the repair estimate until I called in to check on it, after that it was about two weeks until it arrived back to me Friday. That time frame was similar to other pieces I had sent in the past so I didn't think anything about that