Tiffany Gold Key - Help me decide

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#19
I'm sorry to report but the 18K gold chain broke yesterday. Would you believe that???!!! It literally just fell off my body. I called Tiffany (since I don't live near a store) and they are telling me to send it in for "repair". That's ridiculous - they should just replace it - not repair it - especially since it's so new. They said someone from the Charlotte store (where I purchased it) would call but I haven't heard a thing. I'm shocked to say the least and very disappointed. I'm going to send it back today because I don't want to wait on the Charlotte store to call and I have a shipping label from them for it. If and whenever the store does call, I plan to express my disappointment - no piece of jewelry should break a week after purchase, especially from Tiffany.
 
#20
I'm surprised they aren't just replacing the chain. Especially since you just bought it! I had the same thing happen to me with a sterling silver chain. It broke the first day I wore it! I called them up, explained what happened, and the representative that I spoke to was really apologetic. He told me he would just send me out a new chain. And he did! I didn't even have to send the broken one back! If you haven't sent the chain out yet, I would call Tiffany's back and see if you get a different representative. I'm sorry about your broken chain.
 
#21
emchhardy said:
I'm sorry to report but the 18K gold chain broke yesterday. Would you believe that???!!! It literally just fell off my body. I called Tiffany (since I don't live near a store) and they are telling me to send it in for "repair". That's ridiculous - they should just replace it - not repair it - especially since it's so new. They said someone from the Charlotte store (where I purchased it) would call but I haven't heard a thing. I'm shocked to say the least and very disappointed. I'm going to send it back today because I don't want to wait on the Charlotte store to call and I have a shipping label from them for it. If and whenever the store does call, I plan to express my disappointment - no piece of jewelry should break a week after purchase, especially from Tiffany.
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Sorry to hear about your chain, it's unacceptable for it to break after one week. Out of curiosity, is it the thin standard chain? If so, i do think it feels rather flimsy. I purchased one of those once but exchanged it for a thicker one cos i kept having a feeling the chain will snap at the slightest pull.

Perhaps u shd call them again & insist that they replace it.
 
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