There is a scratch on the Soho Disco bag I just ordered from Gucci!

[cerezah]

Hi, thank you for sharing your experience. I had to return my black soho disco for leather issues as well and same story... No respond on emails ( I'm from Finland too) and UPS tracking shows that they have received my bag. Love that red one

Their customer service definitely needs to improve.. it took about 2-3 weeks for them to process my exchange from the day that they received my bag. They replied to an email asking if i want the new bag to be sent to the same address, I replied immediately, and it took a week for them to confirm that but then out of the blue ups delivery guy was behind my door. I didnt get a tracking code for the replacement bag, they just sent it to me. Hope you'll get yours soon!

 

[Mybag83]

Yes definitely! 2-3 weeks is way too long...Good to know that they just send an replacement without tracking. I will keep sending emails