THE ROW Handbag Line

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#993
Hello forum friends! I need some help with contacting The Row's customer service. Does anyone know their hours of operation? I’ve called several times the past few days and this morning, but I keep getting a message saying they’re closed and to call back during business hours—except they don’t mention what those hours are. Do they not have a 24/7 call center? I couldn’t find anything on their website. I get that their style is minimalistic, but customer service info isn't an area where they should practice minimalism :annoyed:
 
  • Like
Reactions: pale_septembre
#994
sweetpea_2009 said:
Hello forum friends! I need some help with contacting The Row's customer service. Does anyone know their hours of operation? I’ve called several times the past few days and this morning, but I keep getting a message saying they’re closed and to call back during business hours—except they don’t mention what those hours are. Do they not have a 24/7 call center? I couldn’t find anything on their website. I get that their style is minimalistic, but customer service info isn't an area where they should practice minimalism :annoyed:
Click to expand...
They told me 9am-6pm ET M-F. Have they picked up during those hours?
 
#996
sweetpea_2009 said:
Nope, I have called the 2 numbers listed when searching for their support number: 888-970-1050 and 551-307-0022. Both have same message about it being closed. This support experience has me weary of their brand to be honest.
Click to expand...
My bag arrived today, and when I was communicating with them regarding the significant delay it wasn’t a positive experience. I didn’t have an issue reaching them by phone, but they didn’t help me at all in the problem I called about and my emails did not receive a reply.

It was to the point I almost was going to return the bag based on principle, to be honest. But the bag is beautiful and timeless, and I can see myself using it for years. With the price increases The Row is doing so regularly, I feel like it wouldn’t make sense for me to return it.
 
  • Like
Reactions: sweetpea_2009
#997
pale_septembre said:
My bag arrived today, and when I was communicating with them regarding the significant delay it wasn’t a positive experience. I didn’t have an issue reaching them by phone, but they didn’t help me at all in the problem I called about and my emails did not receive a reply.

It was to the point I almost was going to return the bag based on principle, to be honest. But the bag is beautiful and timeless, and I can see myself using it for years. With the price increases The Row is doing so regularly, I feel like it wouldn’t make sense for me to return it.
Click to expand...
I’ve been trying to reach them since Friday. No luck via phone. I filled out their contact form, no reply. :cursing:
 
  • Wow
Reactions: pale_septembre
#998
pale_septembre said:
My bag arrived today, and when I was communicating with them regarding the significant delay it wasn’t a positive experience. I didn’t have an issue reaching them by phone, but they didn’t help me at all in the problem I called about and my emails did not receive a reply.

It was to the point I almost was going to return the bag based on principle, to be honest. But the bag is beautiful and timeless, and I can see myself using it for years. With the price increases The Row is doing so regularly, I feel like it wouldn’t make sense for me to return it.
Click to expand...
But would love to see a pic of your beautiful bag!
 
  • Like
Reactions: pale_septembre
#1,004
Has anyone seen/tried the Agnes in person?

I love the slouchy look but the images on their site are confusing - it seems like if it were full it would be less slouchy....
 
You must log in or register to reply here.
Top