The PS11 : the Box Bag by Proenza Schouler
- Thread starter demicouture
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Omg, that's horrible! And from the PS website as well. I would take a photo of the messed up name and send an email to customer service.Ok I'm freaking out. I just got my ps 11 mini in the embossed leather from the Proenza website and the printed name on the inside is all messed up and it says "Proonza Schouler" what do I do?!!!!
"Proonza"??? That's crazy! I agree that you should send a photo to customer service. I'm sure they'll get you a replacement. Unless it's like Willy Wonka and the golden tickets in the chocolate bars...maybe PS made 5 bags spelled like that and the finders get an amazing prize. 
haha, ive never won anything before!:giggles: I emailed them last night with a picture, im hoping to hear back. I read on a different thread that their CS is inconsistent. Ill update as soon as I hear back. I doubt theyll be able to replace it because it was a sale item."Proonza"??? That's crazy! I agree that you should send a photo to customer service. I'm sure they'll get you a replacement. Unless it's like Willy Wonka and the golden tickets in the chocolate bars...maybe PS made 5 bags spelled like that and the finders get an amazing prize.
Yes their CS is kinda 'flaky' imo... I was having problem with their website a couple weeks ago and they didn't really come back to me about it... but they did answer my question about my order though so hopefully they would for you too.
My very first PS11 bag, mini caramel arrived earlier this week but unfortunately I've been on work travel. My husband took some messy pictures. .. can't wait till I go home to try it on!
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Oh dear, that "Proonza"
Definitely not being crazy. Looks like an unfortunate quality issue with the stamping and the texture of the leather?
So just wanted to update you on my new Proonza ps 11 (it's so funny at this point) they finally answered me and offered 5 percent back. I don't even want to escalate the situation and honestly I don't think I'd get anywhere if I did. I'm not thrilled but it's prob what I would have paid if I bought it preloved. Should have bought the saddle!!!! The craziest part is that they AGREED that it looks bad but because of the embossed leather they can't guarantee the printing will come out perfect. Which is INSANE I work in accessories and if we can't do a a proper printing on an item we don't PRODUCE IT! End rant
Finally came back home from a work trip to examine my new mini caramel PS11 I got from the website sale.
My first PS11 - it is a beautiful detailed bag. The hardware is impeccable. Such a classy bag!
Two things I noticed that I don't consider a deal breaker: The bottom flap is not equally proportioned as the left part is more prominent than the right. Also there's a small but visible nick inside the bag. Again these are minor and probably just a 'variation' of the bag (especially the first one) that is not a deal breaker to me as the bag itself is already very beautiful
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My first PS11 - it is a beautiful detailed bag. The hardware is impeccable. Such a classy bag!
Two things I noticed that I don't consider a deal breaker: The bottom flap is not equally proportioned as the left part is more prominent than the right. Also there's a small but visible nick inside the bag. Again these are minor and probably just a 'variation' of the bag (especially the first one) that is not a deal breaker to me as the bag itself is already very beautiful
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You guys live in the US right? So returning should be easy. For the price you are paying you should not settle. Its so crazy that we are making up excuses for them. Who make excuses for us if we don't do our job right? Will we still get paid for it? Working hard for our money yo #thuglife
I might be wrong but they don't accept returns on sale items. Like I said I'm happy with the bag already the way it is now. They don't have anymore of this bag in the same color on the website. I suppose I can email them...
You are right we shouldn't settle but they don't have the bag anymore so they can't exchange it. I really love it but I'm so disappointed. I think if i contact them they would let me return it but i won't be able to get this leather again. Ugh I don't know. I'm torn. This whole
Process has been so annoying. What I do know is that I'm done with this brand as a whole. Ichan...email them and see if they will give you a percentage back! Can't hurt to try
I really love it but I'm so disappointed. I think if i contact them they would let me return it but i won't be able to get this leather again. Ugh I don't know. I'm torn. This wholeProcess has been so annoying. What I do know is that I'm done with this brand as a whole. Ichan...email them and see if they will give you a percentage back! Can't hurt to try
I usually try to avoid black bag but I was looking for a dark coloured bag. Went for the Pepe instead. A good change from A. Wang's rocco esp in terms of weight 
