The Handle Bag

The New Sauge color in your photo has been on my radar for a while, and this bag is one of the styles I'm considering. I definitely would like to see this one in person. Here is another thread started a while back, dedicated to the Handle Bag.
 
I have it. The silhouette is lovely. Mine fell off the bed and landed on the clasp. The leather on the clasp split. Good thing I had just bought it the day before. The shop sent it back to Italy for repair. I am still waiting for it. The shop manager told me it was goodwill because it counts as wear and tear and BV does not owe it to me to repair it.

She was also not sure if the clasp can be properly repaired.

I frequented other BV shops after that where the customer service was way better. I think the customer service in that shop is not up to the standard of a high quality brand. How can a shop manager send a bag back for repair telling me she is not sure BV artisans are able to repair the clasp? It reflects poorly on the artisans, no?

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