I had an interesting conversation with a CA at my local boutique today....
I stopped by just to browse around, and I mentioned that I preordered an item to be shipped to that location when available. The CA asked, "Which item?", and I said the new monogram Speedy 20. The CA looked at me as if I had 2 heads, and kept shaking their head, saying, "That's not possible; you can't order that yet." Even went as far as to pull out the tablet and show me. I said, "Well, I did. I did a phone* preorder." (*I didn't want to say I used the Digital Concierge)
"Well, did they take payment?"
Yes.
"Oh, well then they won't charge your card until it's available."
Oh, they did charge my card. I guess they'll just ship it here when it's ready, and I'll come get pick it up, right?
"Well, that's an online order, so they'll let you know I guess..."
So for anyone else who preordered, did you go through an in-store CA or use concierge (phone or digital)? I'm curious to know... But yeah, this CA was ADAMANT that I couldn't have ordered this already. I wonder if concierge has a different system they work off of.
I'm in the U.S. fyi.