I LOVVVE my Dallas SAs too, we are treated so well!That sounds like a nightmare situation. Your SA really needs to step in and deal with manager. Does she sell Cartier diamonds with the naked eye too? Strange comment. I’m in Vancouver and I don’t bother with that store. Not greatest customer service. I go to Dallas and get treated like a customer should.
It is so odd a piece was damaged when it shipped.
As there's no proof it was damaged upon delivery, there's also no proof it wasn't. . . so the store should eat the return imo, even if they feel sure the piece was perfect upon shipping