What type of box did they give you? Have you asked for a replacement? Usually they just need proof of purchase and they'll send you the box. I think it's easier to request in store though, otherwise they tend to pick the box for you over the phone.
Btw how are you liking the Victoria you purchased last year? Do you layer or do you like to keep it simple with necklaces?
I got a box similar to this one. I love the Victoria. I don't layer it as it gets tangled with my other 16 inch chains, I may try to Iayer it with my DBTY one day.