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#5,011
Junkenpo said:
I just wanted to say that I think your ring is gorgeous! I love it and you have a very sweet BF.

I'm sorry you had such a blah experience at Tiffany. It seems like some SAs are so out for the sale they lose focus on customer service. I have found only one SA that I like to purchase from because she is so sweet and always willing to be helpful whether I am spending $ or $$$$. I don't feel pressured or hurried and she always looks happy to see me even if I'm just popping in to look around and not buy that day. Sad to say, this type of SA seems to be becoming more rare.
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BreadnGem said:
Your ring is very pretty :smile1:

I'm sorry u had such a bad experience. I would be upset too if it were me.

I find that not only does the customer service vary from store to store, even within the same store u can have nice SAs and terrible ones. I've also encountered SAs like the one u had, which spoils the whole shopping experience.
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Thank you. I was actually doubt that this ring was the pecfect one because i didn't get any comment from the SA. I have to stuggle a bit until I know it's the one that i like.

the lack of customer service really spoils the whole shopping experience.

An update news, they called me and said they are replaceing a brand new key for me. We will see what they have to say when we go pick it up.
 
#5,012
Joycece said:
Thank you. I was actually doubt that this ring was the pecfect one because i didn't get any comment from the SA. I have to stuggle a bit until I know it's the one that i like.

the lack of customer service really spoils the whole shopping experience.

An update news, they called me and said they are replaceing a brand new key for me. We will see what they have to say when we go pick it up.
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TCO is all about service and I think that if NY knew that the service at your local store was not what it should be, they would be pretty upset. I'm a stockholder in TCO and if I were you, I'd speak to the store manager. If you are not comfortable with that, you can email customer service through their online site. I would be inclined to send a letter to the CEO. No one has to shop there....most people do so for the experience and the assurance of quality. You could have gone somewhere where you could get a discount but instead you went to Tiffany's. if the management (locally or nationally) doesn't know that something is wrong, they cant fix it. Letting them know will spare another couple from experiencing your disappointment. (I would probably wait until I got my repaired piece resolved)
 
#5,013
@PinkCornbread said:
My Recent additions to my collection are Tiffany bead edge ring, 14mm bead bracelet, key chain, pen, little blue notepad, 3 charms (blue ladybug, blue gift box and purse with little blue heart), Perfume, thin 1837 ring, blue mug, and Venetian id bracelet:) Ebmic I snuck in Lv stuff for you:)
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Love all your stuff!
How are you enjoying speedy?
 
#5,014
Again, disappointed

I went to pick up the replacement just now. The same SA gave me the new key without any cloth or bag. expecting me just hold the key in the hand. before i left, i am curious and ask: can you find the diamond? THE SA SAID: NO, BUT WHEN I LOOK AT THE NEW ONE, I DON'T THINK IT WAS THERE, BUT ANYWAYS, THAT'S OKAY. I was shock by how he answered my question.

When we prepared to leave with the key in my hand, I noticed the new key has a defect (a small sliver sticking out between the leave) and a small dent at the leave in front. I can't except the sticking thing as it is sticking my eye. I asked my bf to talk to him for another one because i don't have the brave to talk to the SA anymore, he makes me feel I am very small and like I am a bad person who cheats Tiffany for the lost diamond. I walked out and wait at the door.

My bf came out, with the old key (first time we saw it since the diamond is claimed lost) in his hand. The SA told him, NOT EVERY PIECE OF JEWELRY IS PERFECT. if we want another one, he needs to order it and will take around 2 weeks. My bf accept it, and wish to have a in-service receipt. the SA refuse and said we don't need any receipt. We can either wear the new one for now or take the old one and wait. Doesn't matter how many time my bf asks for the receipt, he insisted not to give us. So my bf toke the old key without any prove and left the store.

We were very upset and mad, now planning to write the whole story to Tiffany. I attached the old key here for you guys. When I look at the old key now, i am sure that the diamond was there when i gave the key to him. His tray is same color as the background, there's no way he can't notice the diamond is missing when we hand it to him.

I am not just upset with the customer service, but the product quality too.
 

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#5,015
diane278 said:
TCO is all about service and I think that if NY knew that the service at your local store was not what it should be, they would be pretty upset. I'm a stockholder in TCO and if I were you, I'd speak to the store manager. If you are not comfortable with that, you can email customer service through their online site. I would be inclined to send a letter to the CEO. No one has to shop there....most people do so for the experience and the assurance of quality. You could have gone somewhere where you could get a discount but instead you went to Tiffany's. if the management (locally or nationally) doesn't know that something is wrong, they cant fix it. Letting them know will spare another couple from experiencing your disappointment. (I would probably wait until I got my repaired piece resolved)
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I agree with your input. Do you know where should i file my complaint? I can't it anywhere from Tiffany's website
 
#5,017
Joycece said:
I agree with your input. Do you know where should i file my complaint? I can't it anywhere from Tiffany's website
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I am posting a series of screen shots that should take you to the online email to customer service. I am also including the name of the CEO and his mailing address at the company headquarters, in case you want to go directly to the top. I think the way you have been treated is totally unacceptable. In case I can't load all the pictures on one post. I will post again with any remaining photos. I hope this helps you.

The first shot is of the TCO homepage and the location of the customer service link. Click on the words customer service. It will take you to a new page where you will find the the email link. Click on email customer service. On the next page, there will be a drop down selection menu to let them know why you are emailing them. Choose the one you want and write the email. What you have to say may be too long to fit in the email space. If it is, you will need to either shorten it or send the story to the CEO. That information is in the last screen shot. Or, you can cut to the chase and just send him a letter.
 

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#5,018
Joycece said:
I agree with your input. Do you know where should i file my complaint? I can't it anywhere from Tiffany's website
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I just posted and realized that I should have put boxes around the screen shots. I hope you can tell which one is which, as they have posted one right after another. But the information is all there. Good luck with this.
 
#5,019
diane278 said:
I just posted and realized that I should have put boxes around the screen shots. I hope you can tell which one is which, as they have posted one right after another. But the information is all there. Good luck with this.
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Diane, thank you for your time helping me out. I will first send an E-mail. If nothing is heard, I will mail a letter to the address or post it on their FB. As a stockholder, you care more than they do. I appreciate it
 
#5,020
Joycece said:
Diane, thank you for your time helping me out. I will first send an E-mail. If nothing is heard, I will mail a letter to the address or post it on their FB. As a stockholder, you care more than they do. I appreciate it
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I am a very small stockholder. What I object to is bad manners, whether by a sales person or a customer. It is totally unnecessary for anyone to be rude to another person. How we treat each other is a very accurate indication of who we are as individuals.
 
#5,021
Joycece said:
Again, disappointed

I went to pick up the replacement just now. The same SA gave me the new key without any cloth or bag. expecting me just hold the key in the hand. before i left, i am curious and ask: can you find the diamond? THE SA SAID: NO, BUT WHEN I LOOK AT THE NEW ONE, I DON'T THINK IT WAS THERE, BUT ANYWAYS, THAT'S OKAY. I was shock by how he answered my question.

When we prepared to leave with the key in my hand, I noticed the new key has a defect (a small sliver sticking out between the leave) and a small dent at the leave in front. I can't except the sticking thing as it is sticking my eye. I asked my bf to talk to him for another one because i don't have the brave to talk to the SA anymore, he makes me feel I am very small and like I am a bad person who cheats Tiffany for the lost diamond. I walked out and wait at the door.

My bf came out, with the old key (first time we saw it since the diamond is claimed lost) in his hand. The SA told him, NOT EVERY PIECE OF JEWELRY IS PERFECT. if we want another one, he needs to order it and will take around 2 weeks. My bf accept it, and wish to have a in-service receipt. the SA refuse and said we don't need any receipt. We can either wear the new one for now or take the old one and wait. Doesn't matter how many time my bf asks for the receipt, he insisted not to give us. So my bf toke the old key without any prove and left the store.

We were very upset and mad, now planning to write the whole story to Tiffany. I attached the old key here for you guys. When I look at the old key now, i am sure that the diamond was there when i gave the key to him. His tray is same color as the background, there's no way he can't notice the diamond is missing when we hand it to him.

I am not just upset with the customer service, but the product quality too.
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How you were treated is just terrible. I agree you should email customer service and call their HQ and ask for the CEO. I had a similar incident with a diamond falling out of a white gold key and the Tiffany store handled it wonderfully. They were very apologetic and ordered a new one for me with expedited shipping at no charge. You should not have been treated this way.
 
#5,022
Joycece said:
Again, disappointed

I went to pick up the replacement just now. The same SA gave me the new key without any cloth or bag. expecting me just hold the key in the hand. before i left, i am curious and ask: can you find the diamond? THE SA SAID: NO, BUT WHEN I LOOK AT THE NEW ONE, I DON'T THINK IT WAS THERE, BUT ANYWAYS, THAT'S OKAY. I was shock by how he answered my question.

When we prepared to leave with the key in my hand, I noticed the new key has a defect (a small sliver sticking out between the leave) and a small dent at the leave in front. I can't except the sticking thing as it is sticking my eye. I asked my bf to talk to him for another one because i don't have the brave to talk to the SA anymore, he makes me feel I am very small and like I am a bad person who cheats Tiffany for the lost diamond. I walked out and wait at the door.

My bf came out, with the old key (first time we saw it since the diamond is claimed lost) in his hand. The SA told him, NOT EVERY PIECE OF JEWELRY IS PERFECT. if we want another one, he needs to order it and will take around 2 weeks. My bf accept it, and wish to have a in-service receipt. the SA refuse and said we don't need any receipt. We can either wear the new one for now or take the old one and wait. Doesn't matter how many time my bf asks for the receipt, he insisted not to give us. So my bf toke the old key without any prove and left the store.

We were very upset and mad, now planning to write the whole story to Tiffany. I attached the old key here for you guys. When I look at the old key now, i am sure that the diamond was there when i gave the key to him. His tray is same color as the background, there's no way he can't notice the diamond is missing when we hand it to him.

I am not just upset with the customer service, but the product quality too.
Click to expand...

Just letting you know I'd be devastated if I were you, I've also had bad customer service experiences with Tiffanys staff in Australia & now prefer to buy online which is a shame! I'd probably be a big sook & have a cry over it if i were you! it was a diamond so how rude of this assistant! I hope you get a new key that you love! Also did you get to speak to the store manager? I would defiantly complain big time!!!!!
 
#5,023
Sprinkles&Bling said:
I wanted to share my new Metro Bar bracelets with everyone!

I believe these just came out about a week ago, I purchased the 18k rose gold with pink sapphires & the 18k white gold with Tanzanites! I love them, I also would like to get the aquamarine one to stack with these two!
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OMG these are so cute. They are from Tiffany's?! What store did you go to? I can't find them online!
 
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