I have the large Hamilton tote in black with silver hardware but this week I notice that the "fashion strap" the one with the silver chain is coming apart from the bag on one side. I just got it in September for my bday, and it's my favorite bag :cry: It's my first MK bag, so I didn't think to hold onto my receipt since I've never had any issues with my
Coach or Dooney bags. Has anyone had any issues with their MK bags? I promise I was not rough with it at all, I treated it like a newborn baby practically. I have since emailed customer service letting them know that I no longer have my receipt, but I think I just received a default response back, because it gave instructions on sending it in with your receipt as proof of purchase. I have replied back but have not received a response. I have also called their 1-800 number twice, but no answer of course. I have read on other websites about this being a common issue with the quality of their products and their lack of customer service, but I just don't know what to think. I was about to purchase another MK bag soon, but now I'm rethinking this...