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#4,936
Hello everyone! I just purchased my first Loewe puzzle bag today from their flagship in Sydney.

I got home and noticed that the leather is a bit bunched up on the top corner near the stitching and was wondering if this was something common with the bags/a defect worth asking for an exchange? I know it'll bother me a little since I'm a bit picky...

The reviews on the amazing quality of Loewe was what drew me to the brand but even the stitching seems inconsistent to me. I also noticed that the edge paint on the flap is already scratched (they literally took this out of the tissue paper packaging) for a new bag.

I didn't really notice in store since I always have social anxiety when shopping luxury and I don't want to seem nit picky and examine the bag for too long for fear of judgement… but if I get home and notice small defects, I start thinking about how I'm spending so much and should be happy with my purchase... but then agonise over being a "pain in the butt" customer if I go back in for an exchange.

What would you do? I’m a bit torn but I’ll have time next weekend to go back to the store…
 

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#4,937
rnoshi said:
Hello everyone! I just purchased my first Loewe puzzle bag today from their flagship in Sydney.

I got home and noticed that the leather is a bit bunched up on the top corner near the stitching and was wondering if this was something common with the bags/a defect worth asking for an exchange? I know it'll bother me a little since I'm a bit picky...

The reviews on the amazing quality of Loewe was what drew me to the brand but even the stitching seems inconsistent to me. I also noticed that the edge paint on the flap is already scratched (they literally took this out of the tissue paper packaging) for a new bag.

I didn't really notice in store since I always have social anxiety when shopping luxury and I don't want to seem nit picky and examine the bag for too long for fear of judgement… but if I get home and notice small defects, I start thinking about how I'm spending so much and should be happy with my purchase... but then agonise over being a "pain in the butt" customer if I go back in for an exchange.

What would you do? I’m a bit torn but I’ll have time next weekend to go back to the store…
Click to expand...
I would be bothered by the tuck, circled in orange, as well. That's definitely a sewing mistake.
 
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#4,939
rnoshi said:
Hello everyone! I just purchased my first Loewe puzzle bag today from their flagship in Sydney.

I got home and noticed that the leather is a bit bunched up on the top corner near the stitching and was wondering if this was something common with the bags/a defect worth asking for an exchange? I know it'll bother me a little since I'm a bit picky...

The reviews on the amazing quality of Loewe was what drew me to the brand but even the stitching seems inconsistent to me. I also noticed that the edge paint on the flap is already scratched (they literally took this out of the tissue paper packaging) for a new bag.

I didn't really notice in store since I always have social anxiety when shopping luxury and I don't want to seem nit picky and examine the bag for too long for fear of judgement… but if I get home and notice small defects, I start thinking about how I'm spending so much and should be happy with my purchase... but then agonise over being a "pain in the butt" customer if I go back in for an exchange.

What would you do? I’m a bit torn but I’ll have time next weekend to go back to the store
Click to expand...
I think that bunched up part will always be there (?) it's only a matter of whether it's too obvious (attaching a pic of mine, bought in 2018/2019). As for the scratched up part of the edge paint, that's definitely not normal
PXL_20220925_192634738.jpg
 
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#4,940
rnoshi said:
Hello everyone! I just purchased my first Loewe puzzle bag today from their flagship in Sydney.

I got home and noticed that the leather is a bit bunched up on the top corner near the stitching and was wondering if this was something common with the bags/a defect worth asking for an exchange? I know it'll bother me a little since I'm a bit picky...

The reviews on the amazing quality of Loewe was what drew me to the brand but even the stitching seems inconsistent to me. I also noticed that the edge paint on the flap is already scratched (they literally took this out of the tissue paper packaging) for a new bag.

I didn't really notice in store since I always have social anxiety when shopping luxury and I don't want to seem nit picky and examine the bag for too long for fear of judgement… but if I get home and notice small defects, I start thinking about how I'm spending so much and should be happy with my purchase... but then agonise over being a "pain in the butt" customer if I go back in for an exchange.

What would you do? I’m a bit torn but I’ll have time next weekend to go back to the store…
Click to expand...
Return it and ask to see a new one. If it bothers you now it’ll continue to bother you later. You spent way too much money on that bag to settle for something that you’re not completely happy with.
 
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#4,943
rnoshi said:
What would you do? I’m a bit torn but I’ll have time next weekend to go back to the store…
Click to expand...
If it bothers you now, it will continue to bother you each time you use it. I do not think that you are being picky but rather as a consumer, I do feel it is only right that you are throughly satisfied with your purchase. Do visit and request to see a new one. Hope you get an exchange.
 
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#4,946
rnoshi said:
Hello everyone! I just purchased my first Loewe puzzle bag today from their flagship in Sydney.

I got home and noticed that the leather is a bit bunched up on the top corner near the stitching and was wondering if this was something common with the bags/a defect worth asking for an exchange? I know it'll bother me a little since I'm a bit picky...

The reviews on the amazing quality of Loewe was what drew me to the brand but even the stitching seems inconsistent to me. I also noticed that the edge paint on the flap is already scratched (they literally took this out of the tissue paper packaging) for a new bag.

I didn't really notice in store since I always have social anxiety when shopping luxury and I don't want to seem nit picky and examine the bag for too long for fear of judgement… but if I get home and notice small defects, I start thinking about how I'm spending so much and should be happy with my purchase... but then agonise over being a "pain in the butt" customer if I go back in for an exchange.

What would you do? I’m a bit torn but I’ll have time next weekend to go back to the store…
Click to expand...
Please, go to the store. I'm sure they'll change it for you without any kind of problem. Its policy is for the customer to be satisfied.
 
#4,948
Visited Madrid last week and of course made it a point to go to the Loewe flagship store. I did lots of research and it's a great time to buy if visiting from the US due to the current currency exchange rate (in addition to the VAT refund). The SA I worked with was extremely friendly and we ended up chatting for a while. The mens department was not busy - I went on a Wednesday afternoon which happened to be a national holiday in Spain.

Ended up purchasing the XS Military bag from the mens collection. In the US, it currently retails for $1900 plus tax, but I ended up paying approx. $1150 after the VAT refund (1350 euros minus 185 euros VAT refund). Approximately $1000 saved...incredible! It also helps that the US Customs agent did not make me pay the duty I technically owed upon my return :smile:

I unfortunately had to ditch the shopping bag + box since it did not fit in my luggage, but I don't plan on selling this since it is my souvenir and reminder of the lovely week I had in Madrid!

IMG_1016.jpg
 
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#4,950
rayshines said:
I got the basket bag in medium as an ‘emergency purchase’ during a trip to Como and have been wearing it to death over the summer since it’s so versatile!

The leather was so good I also ended up getting Goya bag during the same trip and joke that its my consolation Constance.

View attachment 5636973
Click to expand...
Don’t feel bad. The differences between Goya and Constance are years of marketing, the quality is very similar.
 
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