Yes, it could be either. Likely you’ll never know the truth for certain (as I agree, I doubt an SA would openly admit the bag was rejected) but she’s likely telling the truth as I think refusals, especially for bags that are still “on trend”, are pretty rare.Thanks for your answer. I quoted this as the question was relevant but it was actually concerning my own HSS that I was offered a few days ago (that I plan to see in person and purchase tomorrow). I asked my SA if it was another client's SO that was denied then she said it was not a client SO. I was wondering if she just made it up (to make me feel better) or if it actually happens that the boutique does their own SO for their inventory. FYI the bag I was offered is a neutral combo so it could actually be the boutique SO (as I think neutral colours are easier to sell)