Update: I went in today to check the bag. Due to sudden turn of events, my SA was no longer there. They couldn’t find any bag under my name. Showed the photos and eventually they found it and said it was a rack item (is that the same as push offer? ). Anyway there was no paperwork but with lots of back and forth and me showing prior exchanges with my SA, they eventually gave it to me. With a new SA, I don’t know what are my chances and how long I will have to wait so I didn’t think twice and just grabbed her as fast as I could. Happy with the bag but sad that my SA left.
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