I wish I was able to make a new thread but since I'm mostly a lurker that has never posted before it is not allowing me. So I started buying sergio rossi shoes this summer, and most recently bought a gorgeous pair from Barneys warehouse that I was completely in love with. The second time I put on the shoe (all within one week of receiving it), the heel completely snaps in two. As beautiful as the shoe is, I was honestly appalled that a Sergio Rossi shoe, which is supposedly known for it's high craftmanship, could be so poor quality. So I contacted Barneys and they offered me a full refund, however I really really love the shoes, and they are sold out within the whole country, and a refund would still have me feeling like I lost out on my dream shoes. SO I tried to contact the manufacturer on Sergio Rossi.com and they basically told me that they ONLY deal with orders placed on their dot.com website and told me to email their corporate office, which of course ignored my email. I don't know how else to contact the manufacturer and it really doesn't seem as if they care to help. I contacted a boutique store (since they only have two in the country), and they told me they will call me back... but of course never did. I'm really disappointed in this brand, and I would like to warn others that there is absolutely no customer support or standing behind the merchandise unlike Louboutin and other high end designer brands. I know this is a long post but I was wondering if anyone had any advice as to what I should do?? Or could start a thread for me so I could ask more people? Thanks so much in advance!!!!
good luck