Sephora Friends and Family
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I googled around about sephora F&F 2012 and nordysgal seems to be correct in that they're limiting it to friends and family of sephora employee's only. That's not cool. I feel like they're making a big mistake in all of a sudden changing it. I mean, what's the point of being a VIB (and spending all that money) anyway besides the perks we get such as early access? *sigh* this is so disappointing. Maybe with enough customer complaints they'll make it available to everyone? I was really looking forward to F&F, now I'm just super bummed.
EDIT
So apparently they do this every year and say that it'll only be to F&F of sephora employees but they always end up opening it up to the public.
I know that's how it was last year. Not sure about the years before that. I think it'll be just like last year and I will try not to stress about it until the 18th
Last year, if I remember what I was told by their customer service after they rejected one of my orders, was that the initial friends and family discount was only for employees and those that they gave cards to, and then the friends and family for everyone else was a few weeks later. Someone posted a link to where the employees went to get a code for their discount, so everyone was using the friends and family discount when it was supposed to be for employees only (which is why one of my orders was rejected, since I wasn't supposed to have access). But everyone still ended up being able to use the friends and family discount a few weeks later, when the discount was supposed to be open to everyone. Are we sure this isn't the way that they are doing it again this year?
Last year's F&F was at exactly the same time for both actual friends/family of Sephora employees and for everyone else. If you were an actual F&F, you received a card from the employee that allowed you to shop in store, or it also had a code to order online (I am certain of this as I had one of the cards). If you didn't know a Sephora employee, the day (at most 2) before the sale began Sephora formally released a website where you could go for a one-time 20% discount; this was official as bloggers like Temptalia (who don't typically post rumors/word of mouth, but actual sales advertised by beauty retailers) posted formal announcements of the sale with links to get the one-time code.
As of right now, this year is going down exactly like last year. Last year had the same spin-to-win game promo, too (although I don't know if it was right before the F&F dates, or a few weeks prior). Even through the sale last year Sephora reinforced that F&F in-store was for people who were actual F&F's only; if you didn't know someone, you could never shop the 20% discount in store as it required the physical card. Sounds like the same story to me, so I'm going to wait till about 10pm PST wednesday to start panicking.
Last year's F&F was at exactly the same time for both actual friends/family of Sephora employees and for everyone else. If you were an actual F&F, you received a card from the employee that allowed you to shop in store, or it also had a code to order online (I am certain of this as I had one of the cards). If you didn't know a Sephora employee, the day (at most 2) before the sale began Sephora formally released a website where you could go for a one-time 20% discount; this was official as bloggers like Temptalia (who don't typically post rumors/word of mouth, but actual sales advertised by beauty retailers) posted formal announcements of the sale with links to get the one-time code.
As of right now, this year is going down exactly like last year. Last year had the same spin-to-win game promo, too (although I don't know if it was right before the F&F dates, or a few weeks prior). Even through the sale last year Sephora reinforced that F&F in-store was for people who were actual F&F's only; if you didn't know someone, you could never shop the 20% discount in store as it required the physical card. Sounds like the same story to me, so I'm going to wait till about 10pm PST wednesday to start panicking.
Weird.... I just checked my order history, and I had numerous orders mid-October that had the 20% discount, and then several more orders starting mid-November that also had a 20% discount. I remember being really mad last year, thinking that they had done away with the F&F discount (since they were saying it was only open to employees), and then after all my huffing and puffing, I thought I got a card early November for the F&F that was supposed to be open to everyone. Maybe I got that card for something else (although I was already a VIB by then, so not for that)...? But I definitely placed numerous orders both mid-October and mid-November with a 20% discount.
Either way, I think it will all end up working out. And like you said, no sense in getting too upset before we actually figure out what's going on!
I went to my local Sephora today and the SA was rude when I asked about FF. she was like "well do you know anyone that works for sephora?" I replied no. She immediately said "well then there's no FF for you then."
Seriously who do some of these SA think they are?
Seriously who do some of these SA think they are?
Dont you mean "cast member"? Haha. In all seriousness, that tone is inappropriate.
mareb3ar said:Each employee gets 10 cards to give out to whomever they want (we haven't even given these out at my store to employees yet). I wish we got a bigger discount as an employee but we only get 20% off of most items as it is. Just get asked to get put on their email list and they will send you a special generated code at when the promotion starts to get the 20% off online. We have asked several other store managers on whether or not the 20% will be extended to our vib's but nobody really knows until corporate sends out the weekly communications on Thursday. Other than that, all there is to do is wait.
Blah, its so awful when corporate offices play pricing games like this... The SAs get put in an awful position where they can't give the customers any helpful info, and of course it upsets all of us as customers, too...
I have 1200 points so far this year, just placed a $200 order this weekend... Arggghhh. I will absolutely return and rebuy if they have either regular F&F or VIB F&F anytime soon. Don't they realize that being so cagey about F&F just leads to situations like this, which don't benefit anyone?!
Wow!
I went ahead and bought the NARS lip pencil I wanted at Nordstrom. At this point I'd rather pay full price for it than to save a couple dollars supporting Sephora. Sephora will not get another penny from me. Their business protocal is beyond unacceptable.
I would have reported her rudeness to the store manager. Seriously, that was not necessary.
Yeah, thats why I wait for the one with no exclusions. I think it's a couple times a year.
I'm getting excited only because I get to see the Cinderella collection tomorrow.
I love everything Disney!
I saw it yesterday and I want all of it lol