The only time I did this was when I bought a Guerlain lippie (prior to them having the full selection) of their 2 colors, then i waited till the rest of the selection came in and went and swapped out for a diff color of the same product.my order is still "sent to warehouse".
i have a question. i am beginning to doubt one of my F&F purchases. could i exchange the product instore for a different item and still get 20% on the exchanged item?