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#991
Lindsay2367 said:
FYI... Just received this email from Sephora about my order that got cancelled...

"While reviewing your account, we noticed that you had applied the Friends and Family discount to more than one order. This year, the discount is a one time use code for each client. Any orders submitted with the promotion code more than once are subject to cancellation by our orders department."

Kind of a weird response since the order status said it was cancelled because the credit card company wouldn't authorized the charge, and I stated in my email that I had already re-placed the order. I also used a different code on the cancelled order than I had on the other orders (aka I used a unique code on each order). But I hope that doesn't mean that they're going to start going through and cancelling orders where more than one discount has been used on an account. I already have two orders shipped, but I have two more that are at the warehouse... hopefully they get sent out soon just in case!
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Wow, I'm so sorry. It seems like Sephora is starting to crack down if this response is any indication. That said, I think you should be fine once your orders are in the warehouse because that's when they start preparing your items for shipment.

I was planning on making one more order but now I'm kind of nervous to do so. I finally got the 10% off code at Beauty Roulette so I guess that's another option...

I think I'm going to try and make one more order this weekend to see what happens. Too bad all of the big 100-point cleansers are gone now.
 
#992
ipudgybear said:
I finally decided to order from Sephora. Hopefully it'll work and nothing goes wrong. Thankfully I bought only what I needed which was my Bumble and Bumble hair cream and splurged a little by buying the Nars blush palette. I might buy my skin care products in store though since they are giving out purity as the 100 point reward. Though I'm not sure if it works with online purchase as well?
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I thought I remember reading that the 100 point full size perks had run out online. But I havent checked myself to verify.
You might want to try the store if you can this weekend
 
#993
The big 100 point perks were gone when I placed an order this morning.

When I placed the order that got cancelled, it's status never changed from pending credit card authorization until it was cancelled. I know it had nothing to do with my credit card, because if my company thought it was a fraudulent charge, they would put a hold on the card and call me. I've used the card several times since I placed the cancelled order (including again at Sephora!), so I emailed to try and figure out why they said my credit card wouldn't authorize that specific charge. So that email from them in response doesn't really make any sense to me, because if they had actually looked at my account when they sent that email, they would see that I had placed four orders in addition to the one that was cancelled, so I would guess any of the orders I placed from then on out would have been cancelled, but three of my four were placed after I placed the cancelled order. So that doesn't really make sense to me.

Maybe something just got screwed up with their system and they thought it was because I tried to use the same code twice (even though I didn't)? I have no idea, but now I'll be scared to place another order before this is over if I realize I forgot anything!

I just think that their terms and conditions need to be a bit clearer if that's the case. From what I remember, I thought it said one code per email address and five email addresses per computer. If that's the case, I certainly don't read that as saying one code per customer or per account.
 
#994
Lindsay2367 said:
FYI... Just received this email from Sephora about my order that got cancelled...

"While reviewing your account, we noticed that you had applied the Friends and Family discount to more than one order. This year, the discount is a one time use code for each client. Any orders submitted with the promotion code more than once are subject to cancellation by our orders department."

Kind of a weird response since the order status said it was cancelled because the credit card company wouldn't authorized the charge, and I stated in my email that I had already re-placed the order. I also used a different code on the cancelled order than I had on the other orders (aka I used a unique code on each order). But I hope that doesn't mean that they're going to start going through and cancelling orders where more than one discount has been used on an account. I already have two orders shipped, but I have two more that are at the warehouse... hopefully they get sent out soon just in case!
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That's lame! They known damn well people are going to be placing more than one order since their special website said you could get 5 codes/computer. What did they expect?

I've placed 2 orders and both say they've been shipped. I wanted to place another order at the end of the sale in case some of the things that are OOS come back instock. I guess to be safe I'll place the order in my mom's name & have it shipped to my parents house.
 
#995
suppppper lame. but funny how you have more than 2 orders and they're saying it only effects that order lol

i got shipment notifications for both of my orders yesterday. (one late last night)
 
#996
Lindsay2367 -

Did you use an Amex? I had that "pending" message for over 24 hours - I eventually called, they said to wait, and it went through on its own a few hours later. A blogger (Best Things in Beauty, IIRC) also had the "pending" message and was using Amex. Sephora seems, at best, to be overwhelmed by this sale - I wouldnt be 100% sure of anything one of their sales reps told me at this point.
 
#997
creditcardfire said:
Lindsay2367 -

Did you use an Amex? I had that "pending" message for over 24 hours - I eventually called, they said to wait, and it went through on its own a few hours later. A blogger (Best Things in Beauty, IIRC) also had the "pending" message and was using Amex. Sephora seems, at best, to be overwhelmed by this sale - I wouldnt be 100% sure of anything one of their sales reps told me at this point.
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Funny... I actually got it with both a Visa and a Discover card! My first order with the Visa was pending and eventually went through. The next order I placed with the Visa was the order that was pending and then cancelled. I re-placed that order with the Discovery, and it said pending too, but eventually went through.

I was just frustrated because I knew it wasn't my credit card. Maybe their systems is so backlogged with all the traffic that the larger charges are taking a lot longer. Maybe the charges time out or something after they've been pending for too long... who knows. I'm just glad my orders eventually went through!

ETA: I think their reps are just spitting out canned responses even if they don't apply at this point. The rep that responded and told me the order was cancelled because I used a discount on two separate orders didn't answer my question at all. I was basically asking if the system was just slow, or if it was an issue with my card and I needed to contact the company. So telling me that it was cancelled for using too may codes when the system online says the charge wasn't authorized by my credit card company doesn't really answer my question! :)
 
#998
=( That really sucks that your order got cancelled. Honestly, I don't know why they would care if people use the codes multiple times per account. I mean, most of us are buying Christmas gifts, and they're getting SO MANY orders from this and large purchases too. I personally spent a heck of a lot more than I planned on, just because I was able to knock out a lot of presents very easily, and get a better deal for it all.
 
#999
^^ Yeah, I ended up re-placing the order (with a few additional things :) ) and nothing was sold out so it all ended up okay. But I was really worried that things would be out of stock by the time my order went through, and then I would have been really sad.

I just don't really get why they want to limit customers to using the code once... So if I later remember that there were some things I forgot in my first order, Sephora doesn't want me to place another order? I mean, even if it's at a discounted price, it's still a sale for them and they're still making money. I probably spend well over $2K this weekend that I wouldn't have spent without the F&F discount (at least not right now)... Do they not want me to spend that money? Just doesn't really make sense to me... Although I am not exactly business-savvy, so maybe I'm missing something. :)
 
#1,000
Just doesn't really make sense to me... Although I am not exactly business-savvy, so maybe I'm missing something. :)
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You're not missing anything - Sephora couldn't have handled this any more incompetently than they did. I'm not even sure why they HAVE sales reps - they could just pass out random phone numbers or program simple robots and you'd get the same kind answer (i.e. something that translates to "I have absolutely no idea how to answer anything you just asked me") from strangers/robots as you would from their reps. I don't blame the reps, but I do wonder wtf is going on at Sephora. If I was in charge heads would roll over this, it's been a fricken debacle.

I wonder if a large order was more likely to get hung up? Mine was over $1k and I bet beauty bloggers place huge orders as well. Man, Sephora can't get anything right. If you're going to screw up and cancel orders, probably best to screw up the $5 ones, ya know? Ha ha.
 
#1,001
My first order that was originally held up was for over $1K, but the one that got cancelled was only for like $400. But when I placed an order using the same credit card that supposedly was declined and it was only for like $200, it went right through. So there must be some problem with them processing large orders.

I agree about the robots answering questions... I think at this point, my cat knows more about what's going on with this whole Sephora sale than the reps do. Sorry, I guess that's really mean, but I'd rather hear from a rep that they aren't sure what the issue is than just have them tell me any random thing that could possibly relate to my issue and just leave me more confused than before.
 
#1,002
Lindsay2367 said:
I agree about the robots answering questions... I think at this point, my cat knows more about what's going on with this whole Sephora sale than the reps do. Sorry, I guess that's really mean, but I'd rather hear from a rep that they aren't sure what the issue is than just have them tell me any random thing that could possibly relate to my issue and just leave me more confused than before.
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LOL!! That made me giggle :roflmfao:
 
#1,003
Lindsay2367 said:
^^ Yeah, I ended up re-placing the order (with a few additional things :) ) and nothing was sold out so it all ended up okay. But I was really worried that things would be out of stock by the time my order went through, and then I would have been really sad.

I just don't really get why they want to limit customers to using the code once... So if I later remember that there were some things I forgot in my first order, Sephora doesn't want me to place another order? I mean, even if it's at a discounted price, it's still a sale for them and they're still making money. I probably spend well over $2K this weekend that I wouldn't have spent without the F&F discount (at least not right now)... Do they not want me to spend that money? Just doesn't really make sense to me... Although I am not exactly business-savvy, so maybe I'm missing something. :)
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Exactly, it really does not make sense at all. They should be grateful that this many people want to buy things! A lot of places are struggling right now, and they should not make it harder for people to purchase things!
 
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