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#901
beware! if you have placed more than one order with friends and family you are likelly to have all orders cancelled according to a sephora rep.

also, it seems that sephora loves website was not intended for us as the public to use and sephora is now in the process of deciding if the orders will or wont be cancelled.

i called to inquire if i could use the promo discount in store when this info was given to me.

here is another statement about the sale.

http://bestthingsinbeauty.blogspot.com/
 
#902
bluejinx said:
beware! if you have placed more than one order with friends and family you are likelly to have all orders cancelled according to a sephora rep.

also, it seems that sephora loves website was not intended for us as the public to use and sephora is now in the process of deciding if the orders will or wont be cancelled.

i called to inquire if i could use the promo discount in store when this info was given to me.

here is another statement about the sale.

http://bestthingsinbeauty.blogspot.com/
Click to expand...

I would caution to wait to see if this rumor proves out before accepting it as truth. Sephora would have to be pretty much boneheads if they didn't expect the site to generate a one-time use code to become public knowledge - they didn't try to make the URL difficult or unique in any way (sephora.com/friends is the easiest web address ever), and besides, it's a pretty simple webpage, and if Sephora wanted to take it down, they could have in less than 5 minutes. It's really not overly complicated.

That being said, it probably wouldn't hurt if people stopped doing multiple orders with the same Sephora account and multiple F&F codes - let the ones that you already submitted go through, get shipped, and then return to the sale tomorrow or the day after.

Just my $0.02. I think bloggers in general have been irresponsible in what they've been posting about the sale and getting people all worked up over nothing - not saying this will be the same, but it could be.
 
#903
nordysgal said:
I would caution to wait to see if this rumor proves out before accepting it as truth. Sephora would have to be pretty much boneheads if they didn't expect the site to generate a one-time use code to become public knowledge - they didn't try to make the URL difficult or unique in any way (sephora.com/friends is the easiest web address ever), and besides, it's a pretty simple webpage, and if Sephora wanted to take it down, they could have in less than 5 minutes. It's really not overly complicated.

That being said, it probably wouldn't hurt if people stopped doing multiple orders with the same Sephora account and multiple F&F codes - let the ones that you already submitted go through, get shipped, and then return to the sale tomorrow or the day after.

Just my $0.02. I think bloggers in general have been irresponsible in what they've been posting about the sale and getting people all worked up over nothing - not saying this will be the same, but it could be.
Click to expand...

and as we all know, just cause one cs representative says something, doesn't make it true. but that's what i was told on the phone. she seemed really cranky too. and i wasn't asking about multiple orders, all i asked was if i could use it in store. that's when i got a mouthful from her.
 
#909
that blog post is kinda funny
they were told that the coupon code link was someone stealing email addresses... then somehow it was also stealing cc info... and because sephora's website crashed (like it does every year) that somehow made it more valid...
then they were surprised they did not recieve notification of the sale - sephora never sends out notification of this sale... no one gets an email about it...
and that sephora was aware that it was "leaked" - duh... it's all over the internet. they'd be living in a rock if they weren't aware that their 'special' website link was leaked weeks ago.
 
#910
nordysgal said:
I would caution to wait to see if this rumor proves out before accepting it as truth. Sephora would have to be pretty much boneheads if they didn't expect the site to generate a one-time use code to become public knowledge - they didn't try to make the URL difficult or unique in any way (sephora.com/friends is the easiest web address ever), and besides, it's a pretty simple webpage, and if Sephora wanted to take it down, they could have in less than 5 minutes. It's really not overly complicated.

That being said, it probably wouldn't hurt if people stopped doing multiple orders with the same Sephora account and multiple F&F codes - let the ones that you already submitted go through, get shipped, and then return to the sale tomorrow or the day after.

Just my $0.02. I think bloggers in general have been irresponsible in what they've been posting about the sale and getting people all worked up over nothing - not saying this will be the same, but it could be.
Click to expand...
Exactly, why else would Sephora "LIKE" someone's comment on their wall about helping them save hundreds of dollars???

http://www.facebook.com/Sephora?sk=wall

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#911
bluejinx said:
beware! if you have placed more than one order with friends and family you are likelly to have all orders cancelled according to a sephora rep.

also, it seems that sephora loves website was not intended for us as the public to use and sephora is now in the process of deciding if the orders will or wont be cancelled.

i called to inquire if i could use the promo discount in store when this info was given to me.

here is another statement about the sale.

http://bestthingsinbeauty.blogspot.com/
Click to expand...

What? I hope this is not true! Now I wish I had waited to place my second order until tomorrow. And I'm planning on making a third order toward the end of the sale since some of the things I want are out of stock. Sephora's CS doesn't seem to have a clue what's going on - each rep has a different answer. And yeah, if they didn't want the general public to find the site, they shouldn't have made it so easy! They knew people had found it, they could have taken it down if they didn't want people to get codes from it.
 
#913
Why is Sephora still insisting on their Facebook page that this sale is for friends & family only? Hello! Anyone can go to sephora.com/friends and get a code! They need to get their act together! If they cancel my orders I'm never shopping there again.

ETA: Both of my orders say they've been sent to the warehouse. What does that mean?
 
#914
good catch bunny - i've been on the sephora facebook all day reading comments and not once did they make a comment telling people it was against the rules for them to have access to that website lol. people were even posting the link to the website and i thank sephora was commenting "you can go to that link that was posted by someone else" or something to that effect.
 
#915
wetbandit42 said:
Why is Sephora still insisting on their Facebook page that this sale is for friends & family only? Hello! Anyone can go to sephora.com/friends and get a code! They need to get their act together! If they cancel my orders I'm never shopping there again.

ETA: Both of my orders say they've been sent to the warehouse. What does that mean?
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All 5 of mine are too :) Once the order is boxed then it will change in status.

From their website:
Tracking an Order
You can track the status of your order online at Sephora. Click on My Account and sign in to check the status of your most recent order and your order history. Click on the order number for the shipment that you would like to track and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information on the USPS, UPS, or FedEx shipping sites. You can review the tracking history and the estimated date of delivery. For USPS, please estimate 2 - 3 business days from the time your order has been shipped.

Order Statuses:

Order Submitted - "Pending Review"
Prior to sending the order to the warehouse for fulfillment and processing, your order needs to be authorized for payment. For your own protection, our Web site performs additional security checks on some orders. Our customer service team may need to contact you regarding special orders or large dollar value orders. This may delay your order processing time by one business day. Please refer to our Shipping Costs and Delivery Schedule for complete details on shipping times.

Order Submitted - "Placed"
Once you have placed your order on Sephora.com and your credit card has been authorized, your order status will appear as "Placed."

Order Processing - "Sent to Warehouse"
Once you have placed your order on Sephora.com, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "Sent to Warehouse." Please allow 1 - 2 business days for the order to be processed and prepared for shipment. Once the order enters the "Sent to Warehouse" status, no changes, or cancellations of your order can be made.

Order Delivery - "Shipped and Paid"
Once your order has left our warehouse in Maryland, the order status will appear as "Shipped and Paid." In most cases, when you select USPS or UPS Ground shipping, you will get your order within a week after it has left our warehouse. Ninety percent of Sephora.com orders are shipped from our warehouse in Maryland within 1 - 2 business days (it may take longer for weekend orders). Once the order has been shipped with UPS, you can expect it within approximately five business days depending on where you live. Click here to get more detailed information about when you can expect your order.

Order Returned - "Returned" or "Partial Return"
It takes up to 30 days to process the return and credit your credit card account. If you are a gift recipient you will receive an online store credit. Once your order has been returned and processed, the order status will show "Returned" or "Partial Returned." We will notify you via e-mail once your return has been processed.
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Read this post they put up 28 min ago:
http://www.facebook.com/topic.php?uid=16453004404&topic=14698
 
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