I think you would have to create a second listing for additional photos and just direct them to check your profile for the new listing. I don’t think there’s a way to tag someone on their app like on Posh.
*Selling* on Mercari
- Thread starter lauren85
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I think you would have to create a second listing for additional photos and just direct them to check your profile for the new listing. I don’t think there’s a way to tag someone on their app like on Posh.
I just sold my first item on Mercari and am having trouble because I didn't use their shipping label - it was much cheaper to just buy postage at the post office, which I did. I can not find anywhere to enter the new tracking number or to revise the tracking number they provided - which is, of course, showing pre-shipment - even though its already been shipped.
Also, I can't find a list of sold items anywhere. I see my listings and where list of my purchases would be (if I had any), but there is no list of items sold. How are you supposed to keep track of anything?
Already I'm hating this platform.
I am using a desktop, not the app since I don't have any room on my phone to download one more thing.
Can anyone help straighten me out? Thank you!
Also, I can't find a list of sold items anywhere. I see my listings and where list of my purchases would be (if I had any), but there is no list of items sold. How are you supposed to keep track of anything?
Already I'm hating this platform.
I am using a desktop, not the app since I don't have any room on my phone to download one more thing.
Can anyone help straighten me out? Thank you!
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Just FYI - the USPS increased its rates for most everything on January 27, so they are probably just following suit. First class, flat rate & media mail all increased.
Hi. this is what you do. On the site, click on either the person icon or the message icon. Then on that page on the left, click on my listings. On that page, click on the 'in progress' heading. That will show you the sale that is in progress. I don't have one to check right now but if you click on that, I think it takes you to the sale page for that sale. There should be something that says "already shipped?" If you click on that, I believe it will pop up with a place to enter the carrier and the tracking number. I hope this helps.
Not everything on the site is intuitive but once you figure it out, it kind of makes sense. There are few things you can't do on the desktop, like send offers.
ETA: I think I misread your post. Did you list as if you were going to use their label? You may have to contact them to tell them you didn't use the label.
By the way, they've already deducted the label cost from the money, so whether or not you use it, you are still paying for it. You can't choose after the sale to ship on your own rather than using the label. If you want to do that, you have to cancel the sale.
https://www.mercari.com/help_center/article/117
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I sell on ebay too and have noticed. I prefer to use the labels they (Mercari) provide because I'm lazy and it's just easier to print vs. going to paypal.com/shipnow or similar and manually entering the buyer's address to create my label, then go back to Mercari and enter the tracking. Most buyers see $11 and think that's a lot. I don't do free shipping because they also like to low ball and I can't accept a low ball offer and absorb the shipping too (no matter how high I start the price, I always seem to end up lowering and lowering to finally get an offer). The flat fee shipping used to work out better most times than Ebay's calculated shipping. Now I'm not so sure, but do prefer not to have to worry about weight and dimensions.
Thanks so much! You rock.
I found the sold item thanks to you but it is saying waiting for buyer to rate it because I marked it shipped except nothing is coming up letting me substitute my tracking number.The only thing that shows is the Mercari tracking which of course is still showing pre-shipment.
I also looked at balance and credits and there is no pending payment amount showing - shouldn't the payment to me be showing?
I also can't find anywhere that I was asked if I want their label or use my own. It just says free shipping or No and then I picked the amount and clicked it.
I see that they didn't add the price of the item and the shipping cost together & I am only getting paid the price without the shipping which I expected to get as well, so I am swallowing the shipping I just paid for.
I"m kinda of annoyed because if I saw a choice, I wouldn't have selected their label. Do you know how to tell them I don't want their label?
I might have to deactivate my other listings until I figure this out.
Well I don't need a label. I just write the buyer's address on the envelope/box and go to the post office. I have listings on ebay and tradesy too and mostly that's how I do it - that way they scan it right in and I get my receipt & I know it is accepted and in transit the same day. I just pay the post office cash. I only used the ebay labels a couple times - when regional A was the cheapest way & Tradesy I do use mostly because they don't take out commission then but then I still bring it to the post office. On Mercari I am new so I only listed books and media to see how that goes so I don't really need their labels - the pricing is all wrong for media mail anyway.
Also why is it saying return shipping fees will be debited from my account? I don't want to take returns. Does Mercari force you to take returns AND pay the return shipping fee? That'll cost me more than the value of what I'm selling right now - !
I am only trying Mercari because of all the changes coming to ebay - good till cancelled requirement on fixed items right now and later I will have to stop selling when they want us to give them our socials to use their new payment processing system - I won't do that. So I was trying to find a new alternate.
Thanks again for your help.
I am only trying Mercari because of all the changes coming to ebay - good till cancelled requirement on fixed items right now and later I will have to stop selling when they want us to give them our socials to use their new payment processing system - I won't do that. So I was trying to find a new alternate.
Thanks again for your help.
Are you aware that by printing labels online, you save money because the online prices are discounted?
I see your problem. When you set up a listing, first you are asked if you want to offer the buyers free shipping. If you select yes, then you have two options: prepaid label or ship on your own. If you select ship on your own, it doesn't add the shipping cost in. If you select prepaid label, then you are given the page where you have to select the weight of the package and what shipping service you want to use. When you select no to offering buyers free shipping, it only gives you the option to use their label, and forces you to select a shipping service and weight. That amount is charged to the buyer but isn't included in the item price.
So I was wrong, you weren't charged for the label, the buyer was. But Mercari expected you to use it since the buyer was paying anyway. You still have a problem because as long as you can't enter your tracking number, Mercari won't know it has been delivered. I wonder if the buyer can still rate you when she receives it? If she can, that might be enough to release the money to you. Still, I would contact Mercari to ask.
There are no returns on mercari. Possibly that is what will happen if the item is returned for not as described. That has never happened to me on Mercari. I haven't had problems with buyers at all.
If you sell on Ebay you actually get a discount printing labels through them or Paypal. The rate the post office charges is the non-discounted rate so you will pay a higher rate.
I just leave the package outside for my mail carrier. My carrier must not be the norm because she is awesome and always makes sure to scan in when she picks up.
Thanks so much! These selling platforms should HIRE YOU to be their liaison. You do a better job explaining things then their own customer service. Well, I did contact customer service and they asked for my tracking and said they would update the system for me. I guess I am still out the shipping but it wasn't much so lesson learned. I still can't find anywhere to contact the buyer though, but as long as Mercari will update the tracking info, I guess that's good enough.
You're welcome! You can always contact the buyer on the page of the sale. At the very bottom right of the page is a box labeled 'message' with an arrow. If you click on that, it will open the message box so you can send them a message.
Once again, thanks but I didn't see any message box. Maybe because I am using a desktop? In any event - the Captcha is acting up again and after the 4th or 5th try of attempting to log in, I just gave up. I complained to Mercari to get rid of that annoying Captcha but I never had much patience for games & I don't want to play with Captcha - LOL. So ... I'll have to try another time.