*Selling* on Mercari

[My789$]

(I don't see that you've posted any pictures above.)

The problem is that the listing may not have shown that corner so it'd be difficult (if not impossible) to prove to Mercari that there was no scuff prior to sending it. (Did she send a picture of the scuff?)

Sorry I thought I had attached them earlier.
No, she can not send me any pictures. I believe she would send to Mercari when she filed the claim. I have 5 stars review and I inspect and take pictures before I ship things out. I hope she did not make any scruff so she could have the proof and ruined my bag (

 

[BeenBurned]

I hope not too.

Perhaps it's buyer's remorse and she just had to claim something in order to force the return. *fingers crossed*

 

[onlyk]

Yeah, I don't dare to sell anything expensive on Mercari because I had a bad experience early on with Mercari, they automatically approved buyer's return request because the buyer made mistake bought the item thinking of something else she was buying. I had represented and described the item clearly with pictures and words.

From then on, I only sell anything less than $50 there or things I don't mind to throw away

 

[My789$]

Yeah, I don't dare to sell anything expensive on Mercari because I had a bad experience early on with Mercari, they automatically approved buyer's return request because the buyer made mistake bought the item thinking of something else she was buying. I had represented and described the item clearly with pictures and words.

From then on, I only sell anything less than $50 there or things I don't mind to throw away

Yeah lessons learned for both of us. Do you mind sharing where do you sell your more expensive items, if any? Thanks!

 

[onlyk]

Yeah lessons learned for both of us. Do you mind sharing where do you sell your more expensive items, if any? Thanks!

I sell to consignments, or on craigslist, facebook

 

[My789$]

To update everyone about my Nano Noe sale on Mercari, buyer decided to keep the bag after all. What a headache for me!
So, one last thing I have to do is to rate her before the fund can go to my balance.
What should I rate her? 1 to 5
She has over 190 rating points and looks like she buys and sells things almost everyday on there.
should I give 1 for my worse selling experience or 3 for the fact that it is finally over?

 

[onlyk]

To update everyone about my Nano Noe sale on Mercari, buyer decided to keep the bag after all. What a headache for me!
So, one last thing I have to do is to rate her before the fund can go to my balance.
What should I rate her? 1 to 5
She has over 190 rating points and looks like she buys and sells things almost everyday on there.
should I give 1 for my worse selling experience or 3 for the fact that it is finally over?

if you give her 3 and she gave you a 1 will you regret not giving her a 1?

 

[My789$]

if you give her 3 and she gave you a 1 will you regret not giving her a 1?

Yes I will. And I think this will be my last time selling expensive items on Mercari.

 

[theprettymiss]

Yeah I would leave really expensive items to Fashionphile...HOWEVER I sold my Neverfull PM pouch without any issues.

I also sold a bag charm and jersey, so maybe ive just gotten lucky so far, lol.

I definitely prefer Mecari over Poshmark

 

[rutabaga]

So... I recently transitioned to selling on Mercari. My first sale was easy peasy. Then I list a beauty item that contains CBD oil for its moisturizing properties. It quickly racks up likes and one person makes an offer but it’s low and I feel like they’re nickel and diming me because I don’t have much feedback selling on Mercari, so I let her counter to my counteroffer expire. Then several days later Mercari deletes my listing because it contains a “prohibited ingredient”. It may be a coincidence but I feel like the rejected buyer reported it out of spite.

 

[BeenBurned]

So... I recently transitioned to selling on Mercari. My first sale was easy peasy. Then I list a beauty item that contains CBD oil for its moisturizing properties. It quickly racks up likes and one person makes an offer but it’s low and I feel like they’re nickel and diming me because I don’t have much feedback selling on Mercari, so I let her counter to my counteroffer expire. Then several days later Mercari deletes my listing because it contains a “prohibited ingredient”. It may be a coincidence but I feel like the rejected buyer reported it out of spite.

It looks like CBD oil is a "prohibited ingredient" based on their policy:

Prohibited Items - Mercari: Your Marketplace

Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.

www.mercari.com

Scroll down:

• FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles):
  • Listings or items descriptions that offer miracle cures such as “anti-aging”, “cancer protection”
  • Listings that make false health claims or misuse terms (such as “virus”, "epidemic")
  • Items that contain cannabidiol (CBD)

 

[rutabaga]

It looks like CBD oil is a "prohibited ingredient" based on their policy:

Prohibited Items - Mercari: Your Marketplace

Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.

www.mercari.com

Scroll down:

• FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles):
  • Listings or items descriptions that offer miracle cures such as “anti-aging”, “cancer protection”
  • Listings that make false health claims or misuse terms (such as “virus”, "epidemic")
  • Items that contain cannabidiol (CBD)

Right, I reviewed the list of prohibited items but realized the item I have contains cannabis sativa seed oil, not CBD, which I understand are two different things. If it’s prohibited I understand, but I thought the timing of the deleted listing was suspicious.

 

[rutabaga]

Wondering what I should do about this Mercari transaction. Is this seller pulling my leg?

I found a deal on a NWT item. It retails for over $200 and I paid ~$30 including shipping on 7/30. Mercari reminded the seller to ship 8/1. Seller allegedly shipped on 8/4. The usps tracking number hasn’t moved at all and says “shipping label created, Usps awaiting item” with a 7/30 date.

I want to give usps enough time to update their tracking info, but am beginning to think the seller has seller’s remorse and is hoping I’ll cancel. Mercari also sent me an email letting me know that I can cancel the transaction because the tracking hasn’t updated in 7 days. I emailed the seller yesterday morning asking whether she dropped off the package and she hasn’t responded. I noticed she has four transactions that she cancelled, so if she wanted to cancel this one I guess she could easily do so. Some recent feedback suggests she’s slow to ship or is away. How long would you wait?

 

[whateve]

Wondering what I should do about this Mercari transaction. Is this seller pulling my leg?

I found a deal on a NWT item. It retails for over $200 and I paid ~$30 including shipping on 7/30. Mercari reminded the seller to ship 8/1. Seller allegedly shipped on 8/4. The usps tracking number hasn’t moved at all and says “shipping label created, Usps awaiting item” with a 7/30 date.

I want to give usps enough time to update their tracking info, but am beginning to think the seller has seller’s remorse and is hoping I’ll cancel. Mercari also sent me an email letting me know that I can cancel the transaction because the tracking hasn’t updated in 7 days. I emailed the seller yesterday morning asking whether she dropped off the package and she hasn’t responded. I noticed she has four transactions that she cancelled, so if she wanted to cancel this one I guess she could easily do so. Some recent feedback suggests she’s slow to ship or is away. How long would you wait?

I would wait a week from the alleged shipping date. If she really shipped, it will be in the system and you'll eventually get it. If she really didn't ship it, being patient isn't going to make her drop in the mailbox.

 

[rutabaga]

I would wait a week from the alleged shipping date. If she really shipped, it will be in the system and you'll eventually get it. If she really didn't ship it, being patient isn't going to make her drop in the mailbox.

I saw that she edited a listing a day ago so I messaged her today asking if she in fact shipped the item and that I noticed she was active since I messaged her on Saturday but didn’t respond. I told her I’d request to cancel if I didn’t hear back from her by the end of today. She replied within minutes stating that she’s in the hospital and that her daughter shares the account and won’t reply to messages unless it’s for her listings. She also said that all of the packages she shipped the day she shipped my item haven’t been entered into the system (really....) so she’s going to look into it with USPS.

I want to give her the benefit of the doubt if she’s actually in the hospital, but I noticed another buyer gave her a 1 star rating and I messaged that buyer, who told me the seller was in the hospital twice during their transaction (she waited, cancelled the purchase after 7 days, then seller approached her again about repurchasing). Am I an AH for thinking the seller is lying about being in the hospital because she didn’t ship? I’ve also never heard of ALL tracking numbers on packages shipped on the same date not registering. Sometimes packages move at different rates but USPS hasn’t even confirmed receipt in the system yet. Something doesn’t add up. Tomorrow will be one week since she allegedly shipped, and we’re both in CA so things usually arrive in 1-3 days.