Seller Won't Communicate About Cancellation

[starbucksqueen]

For the second time in 20 years as a seller, I was forced to cancel an auction. We are in the middle of a pandemic with serious shipping delays and inclement weather approaching in many areas of the country. Yes, I had placed my listing earlier; it's just no one bid and it was relisted automatically and in that time I had competing and more important issues to address. I wasn't going to risk life and limb for an item less than $100. They were pressuring.
If you're a buyer, it doesn't do any good to pressure people to make a sale if you aren't going to get the item in a speedy fashion.
I contacted the bidders and explained before canceling bids and the auction. Many sellers on ebay are just trying to either clear their closets or raise cash if they need the money.
I learned my lesson way back during the era of 9/11. You wouldn't believe the problems I had with people. They couldn't understand that the postal service was a shambles at the time. They were quite the diva. It was for a $30 item. If it was a very expensive item, I would expedite immediately, but it wasn't during a blizzard or when I had work deadlines. And I communicated that to buyers. Most were pretty cool about it.

I know that people want their stuff like yesterday, but try to remember that there's a human being on the other side of the transaction.

OP: If you haven't exchanged money, no headache. You only have disappointment. Consider yourself lucky. This could have gone sideways. There's always other opportunities.

 

[Gabs007]

For the second time in 20 years as a seller, I was forced to cancel an auction. We are in the middle of a pandemic with serious shipping delays and inclement weather approaching in many areas of the country. Yes, I had placed my listing earlier; it's just no one bid and it was relisted automatically and in that time I had competing and more important issues to address. I wasn't going to risk life and limb for an item less than $100. They were pressuring.
If you're a buyer, it doesn't do any good to pressure people to make a sale if you aren't going to get the item in a speedy fashion.
I contacted the bidders and explained before canceling bids and the auction. Many sellers on ebay are just trying to either clear their closets or raise cash if they need the money.
I learned my lesson way back during the era of 9/11. You wouldn't believe the problems I had with people. They couldn't understand that the postal service was a shambles at the time. They were quite the diva. It was for a $30 item. If it was a very expensive item, I would expedite immediately, but it wasn't during a blizzard or when I had work deadlines. And I communicated that to buyers. Most were pretty cool about it.

I know that people want their stuff like yesterday, but try to remember that there's a human being on the other side of the transaction.

OP: If you haven't exchanged money, no headache. You only have disappointment. Consider yourself lucky. This could have gone sideways. There's always other opportunities.

Totally, as long as a seller communicates, no issues, I usually (unless it is from China or too good to be true or blatantly fake for a price nobody in their right mind would sell) suspect that the seller is selling a fake since it is illegal, if it is a fake, I want to return, I think it is a bit insulting to ask them, suggesting that they might be breaking the law and are criminals. My biggest problems were items that were picture perfect, as in the pictures were the real deal, what was sent out wasn't

 

[Gabs007]

Really.. it's enough.. The forum is here to HELP...the attitude & level of sarcasm is not appreciated ...

It wasn't appreciated by me so I blocked, but I happily include you in that, because for some odd reason I don't like to be talked down to, so bye, I don't indulge in passive aggressive insults, my life and time is too precious, plus some of us might actually have been trained in spotting fakes for certain companies, but it is always sweet to be belittled

 

[Love Of My Life]

It wasn't appreciated by me so I blocked, but I happily include you in that, because for some odd reason I don't like to be talked down to, so bye, I don't indulge in passive aggressive insults, my life and time is too precious, plus some of us might actually have been trained in spotting fakes for certain companies, but it is always sweet to be belittled

Perhaps you need to reread several of your posts from the Ebay thread as well as the Hermes threads.
Your comments have been passive & aggressive & have been extremely negative & antagonistic as noted by several other posters besides myself.

 

[Love Of My Life]

It wasn't appreciated by me so I blocked, but I happily include you in that, because for some odd reason I don't like to be talked down to, so bye, I don't indulge in passive aggressive insults, my life and time is too precious, plus some of us might actually have been trained in spotting fakes for certain companies, but it is always sweet to be belittled

Perhaps you should reread your posts from the Ebay threads as well as the Hermes threads, in particular
"Friend bought a fake on Ebay" The comments by other posters speak for themselves.
You may not recognize that you have talked down to those who have tried to help you multiple times
Your comments have been confrontational as well as antagonistic

We are all here to learn & share information that is well respected by people that are knowledgeable
& have years of experience & training..

 

[IntheOcean]

Seller relisted the item at a lower price with the following classy verbage LOL:

Serious buyers only. Do not waste my time. Read before bidding. Ask questions before bidding. I will not entertain stupidity. Photos and video will be taken during the packing/shipping process. Ask all questions upfront. No returns.

Still no "Authentic" anywhere in auction.

That's weird... While I do agree that ideally, there should be no need for statements of authenticity because all the items are supposed to be authentic by default, with how things are currently I always state in my listings that my items are authentic. Just for the peace of mind of the buyer. This particular seller could've edited the listing after this whole thing to make sure the sale doesn't fall through again because of something as small as the assurance of the authenticity.

 

[Gabs007]

That's weird... While I do agree that ideally, there should be no need for statements of authenticity in such listings because all the items are supposed to be authentic by default, with how things are currently I always state in my listings that my items are authentic. Just for the peace of mind of the buyer. This particular seller could've edited the listing after this whole thing to make sure the sale doesn't fall through again because of something as small as the assurance of the authenticity.

I don't think editing it will give peace of mind, the relevant details for it being authentic like adding a picture of it. I hardly buy on eBay anymore because of the trouble of sending back fake things, essentially you pay, they claim they can't issue a return label, you have to go through eBay, then until it is credited back, it is weeks until you get your money back, if somebody wants to sell a fake, they are dishonest, so adding "authentic" seems to mean little, if they are dishonest enough to sell a fake, why would they balk at lying at authentic?

I had a super pleasant exchange and laugh with one of the Burberry authenticators about a scarf with a skirt label and stitched in the totally wrong way, the weave all being wrong, the material being wrong, none of it visible in the pictures, if somebody does the rip off thing, the bait and switch seems to be the worst, they might have pictures of the real thing, what they send out is different. On the other hand, I had sellers who admitted they picked something up in a charity shop and thought it was real, in that case I won't leave a bad feedback, they just made a mistake, which can happen, they thought they had a lucky find

 

[caannie]

That's weird... While I do agree that ideally, there should be no need for statements of authenticity because all the items are supposed to be authentic by default, with how things are currently I always state in my listings that my items are authentic. Just for the peace of mind of the buyer. This particular seller could've edited the listing after this whole thing to make sure the sale doesn't fall through again because of something as small as the assurance of the authenticity.

My feeling is that since eBay doesn't allow sellers to say things like "I'm not sure if this item is authentic because I bought it on eBay" some will simply omit any reference to authenticity so they can say they didn't lie. I would prefer to know straight up and not have to read between the lines or look for "hints."

 

[MAGJES]

I have a couple of comments.

Lack of "authentic" in the title or description (IMO) means little to me. Since all items are required to be genuine, authenticity is implied and assumed. I can't even begin to count the number of "1000% authentic" fakes I've seen! I don't even look for the word when shopping.

Sellers aren't obligated to cancel bids (during an auction) or cancel a transaction (after it ends). A smart seller will do so in order to avoid problems after the fact if a buyer isn't going to be happy.

But had the seller not canceled, my suggestion would have been to pay for it, receive it and get it authenticated. Had it been found to be fake, the SNAD dispute would have required her to take the return and pay for return shipping so it wouldn't have cost you anything (other than your time).

This exactly.
I assume authenticity when a seller posts the brand name.

Seller relisted the item at a lower price with the following classy verbage LOL:

Serious buyers only. Do not waste my time. Read before bidding. Ask questions before bidding. I will not entertain stupidity. Photos and video will be taken during the packing/shipping process. Ask all questions upfront. No returns.

Still no "Authentic" anywhere in auction.

"Read before Bidding"
"Ask questions before bidding."

I actually agree with the seller on this.

 

[caannie]

Yes, I realized slightly more than an hour after bidding that I had made a mistake, and tried to retract my bid but couldn't because of timing. If the seller hadn't cancelled I would've paid and dealt with it. And YES, I should've asked questions before I placed my bid.

That said, if the seller had at ANY time after the auction COMMUNICATED with me, responded to even ONE of my numerous messages, the whole situation could've been avoided. But instead she ignored everything, which just furthered my suspicion that she was a crappy seller.

 

[MAGJES]

Yes, I realized slightly more than an hour after bidding that I had made a mistake, and tried to retract my bid but couldn't because of timing. If the seller hadn't cancelled I would've paid and dealt with it. And YES, I should've asked questions before I placed my bid.

That said, if the seller had at ANY time after the auction COMMUNICATED with me, responded to even ONE of my numerous messages, the whole situation could've been avoided. But instead she ignored everything, which just furthered my suspicion that she was a crappy seller.

Yes a good seller would have communicated with you!