Seller Won't Communicate About Cancellation

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caannie

caannie

Mother of Dachshunds
O.G.
Mar 28, 2006
2,919
1,634
#1
Yesterday I placed a bid on an auction. After I bid I noticed it was ending in about 5 hours. A little while later it occurred to me that nowhere in the auction, not in the title or the description, did the seller use the word "Authentic." No promise of authenticity whatsoever. Seemed like a red flag, so I tried to retract my bid. I got the "You can't retract your bid because you placed it over an hour ago and there's less than 12 hours left in the auction" message. So I messaged the seller and said I noticed you don't call the wallet authentic anywhere in your auction. Can you please cancel my bid?

Seller writes back and says it is authentic and in the auction description she said "purchased from Neiman Marcus," but if I didn't want it I needed to kindly cancel my bid. I then explained that I couldn't cancel it and why. She responded that she didn't know how to cancel my bid. She's a seller with nearly 200 feedback, but Ok. So I explained that when the auction ended I would request a cancellation. I said I would be happy to pay for it if I knew it was authentic, so I asked her some questions about any numbers stamped in the wallet. No reply.

Auction ended, I'm the only bidder, of course. I immediately request a cancellation. No reply. Once again I let her know I would pay if she could just reassure me it's authentic. Her feedback as a seller is all for selling $15 cosmetic items. Her feedback as a buyer is for a bunch of stuff from China. I'm not feeling confident.

She's ignored all messages and the cancellation request since the auction ended. You would think at this point she would be happy to get rid of a PITA buyer like me. What happens if she never responds to the cancellation request? Even if I were to pay (which I can't until she responds) I'd be afraid what she'd send at this point. This is my first cancellation request ever, in 21 years on eBay. Any info on what happens now?
 
#2
Since it is not allowed to sell fake items, I think most sellers don't feel they need to stress that it is authentic, if it isn't, you can return it, most of the blatantly fake items have authentic mentioned in the description. You do know that a cancellation apparently costs the seller and you seem to think that she is sitting around waiting. I would be far more concerned if she would have sold the same bag over and over again. Why don't you simply wait, I mean if I buy something I honour that I entered a contract and trust that the seller will also follow the rules (doesn't always happen though), if the item turns out to be worse than described or fake, I will do a return request with stating exactly why (like that the authentication numbers are missing or incorrect, the labels aren't right, etc).

I honestly wouldn't worry about not getting back to you, she might just get on with her life and 5 hours before it closes, she possibly isn't even at home, or is doing stuff in the house, most of us aren't sitting in front of the computer 24/7 if we aren't working
 
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#7
Seller relisted the item at a lower price with the following classy verbage LOL:

Serious buyers only. Do not waste my time. Read before bidding. Ask questions before bidding. I will not entertain stupidity. Photos and video will be taken during the packing/shipping process. Ask all questions upfront. No returns.

Still no "Authentic" anywhere in auction.
 
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#8
caannie said:
Seller relisted the item at a lower price with the following classy verbage LOL:

Serious buyers only. Do not waste my time. Read before bidding. Ask questions before bidding. I will not entertain stupidity. Photos and video will be taken during the packing/shipping process. Ask all questions upfront. No returns.

Still no "Authentic" anywhere in auction.
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I don't sell stuff on eBay, I prefer to go through sites where the site assesses the item for authenticity and condition, as I honestly can't deal with eBay buyers changing their minds, knowing nothing about a brand and all that, but whenever I list an item (usually on VC) I never put authentic in, because it is illegal to sell counterfeits and tbh I am a bit worried if they claim authentic, as I said, since you're not allowed to sell fakes, why would anybody mention it? And if they are dishonest enough to sell a fake, they would also claim in the description that it is authentic. I am a bit "off" eBay, as often the pictures of the items were an authentic item, what you receive is a different story.

I can understand that she is ticked off, she had to pay the fee, you asked her a question, she told you where she (supposedly) bought it.... Some sellers are a bit ham fisted, some are super rude, I had one seller telling me flat out that I must be an idiot if I think anybody would sell a real item for a not inconsiderable price, I pulled the trigger on a hard to find vintage scarf, pictures were perfect, authentic item, what I got was not only so not anything Burberry, but also not cashmere, doubt there is even any wool in that thing, and Burberry's cashmere scarfs were always woven in a few selected mills in Scottland, the weave is more like a fishnet and the label has been put in there by somebody who doesn't know how to use a needle. Atm it's a bit nuts, a friend got stung with a fake but could get the money back with PP, since she is working flat out in the health system, I told her I happily bid for items with the sniper if she only emails me the number and how much she wants to bid, she's not too fussed about brands, her wool coat arrived today (I will drop it off) it honestly looked like somebody used it as a cat and dog blanket, then swiped the corners with it (covered in lint and fluff) and to top it off, used snotty hankies in the pockets, it was pretty gross...

Add to that some buyer on eBay claiming an item was not authentic and shipping something else back, a total no name bag that was not only plastic but also hideous, but since tracking showed they shipped something back, eBay and PP are fine with that... I sent pics of what I got back, standard reply "Tracking shows...."
 
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#9
I have a couple of comments.

Lack of "authentic" in the title or description (IMO) means little to me. Since all items are required to be genuine, authenticity is implied and assumed. I can't even begin to count the number of "1000% authentic" fakes I've seen! I don't even look for the word when shopping.

Sellers aren't obligated to cancel bids (during an auction) or cancel a transaction (after it ends). A smart seller will do so in order to avoid problems after the fact if a buyer isn't going to be happy.

But had the seller not canceled, my suggestion would have been to pay for it, receive it and get it authenticated. Had it been found to be fake, the SNAD dispute would have required her to take the return and pay for return shipping so it wouldn't have cost you anything (other than your time).
 
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#10
BeenBurned said:
I have a couple of comments.

Lack of "authentic" in the title or description (IMO) means little to me. Since all items are required to be genuine, authenticity is implied and assumed. I can't even begin to count the number of "1000% authentic" fakes I've seen! I don't even look for the word when shopping.

Sellers aren't obligated to cancel bids (during an auction) or cancel a transaction (after it ends). A smart seller will do so in order to avoid problems after the fact if a buyer isn't going to be happy.

But had the seller not canceled, my suggestion would have been to pay for it, receive it and get it authenticated. Had it been found to be fake, the SNAD dispute would have required her to take the return and pay for return shipping so it wouldn't have cost you anything (other than your time).
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And the authentication, which can be pricey, I know ebay buyers can be a real pain, and I got stung once with a return where something else was returned not the original item, no help from eBay or PP, so I skip selling, no doubt there are good sellers there, but it seems now to be run over with chancers, while I usually avoid it like the plague, sometimes an item looks perfect, the pictures are right, especially when it comes to some vintage items I collect and it is what a web search will bring up, what you receive is often not what the pictures show, latest one, is some seller calling me a clueless plebs who needs to be put into her place and even admitting the pics were not hers but the pictures she used were of the same item.... The item I received has a label sewn into it by somebody who doesn't know how to use a needle, not even used a thread that corresponds with the colour, I don't dispute that the label is real, just that the label was not put in by the company as they put in the labels differently and it is not the material stated, use different finishing and a different stitch. I usually do not care about somebody making a bit extra, as I figure I never know a person's personal circumstances, but somebody selling for a few K every month as a "private seller" and then hurling abuse when I want to return as it is not authentic (provided pictures and explanation and was told "What do you know, you buy online, you're a pleb, I am good at putting scum into their place" and that I can't afford the item, please, it was a 40 GBP item, hardly a fortune, if real an OK price, not cheap for the item, not OK for a blatant fake), in this case, I decided to go the route of complaining to HRMC regarding tax fraud, and Trading Standards, I usually wouldn't grass somebody up as they might be in a bad situation and not knowing, but that reaction to a polite return request with documentation and pictures (you possibly still think I am not qualified enough, though it is one of the companies I worked with for years, I happily admit to not being an expert on their handbags, but their clothing and shoes, backwards, forwards sideways...)
I had fakes from sellers who really didn't know and went "Picked it up in a charity store, thought it was real" no issue, I send back, mistakes do happen, somebody not being familiar with a brand and thinking they made a lucky buy, totally get it, but if you document everything and send a polite "It's not authentic because..." and then you get abuse and vile insults, even after they admit that the pictures were not their own, and with every mobile having the ability to take good quality pics, nope, out of patience
 
#12
BeenBurned said:
My response was to @caannie as this was her thread. (I should have quoted the OP.)
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That's fine, as you have been quite condescending to me in the past, I guess the best thing is if I put you on ignore and suggest you do the same thing with me, as you are obviously above it all, be well, go well, you are obviously the expert on everything, I could not ever claim to be that, since I only know a few high end brands inside out, but hey
 
#13
Gabs007 said:
That's fine, as you have been quite condescending to me in the past, I guess the best thing is if I put you on ignore and suggest you do the same thing with me, as you are obviously above it all, be well, go well, you are obviously the expert on everything, I could not ever claim to be that, since I only know a few high end brands inside out, but hey
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Would you PLEASE stop? This isn't the place, ok?
 
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#14
BeenBurned said:
My response was to @caannie as this was her thread. (I should have quoted the OP.)
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I appreciate your input. If she had refused to cancel I probably would've paid. I had already spoken to eBay Concierge and they offered to remove an unpaid strike if I got one. I was going to give the auction a chance but the seller's adamant refusal to communicate after the auction ended was a big red flag.

I understand saying Authentic is no guarantee, but I've also seen too many sellers who say "I never said it was authentic!" when they send out a fake. Most good sellers bend over backwards to show pics that reassure the buyer that something is authentic. She wouldn't even show the made in stamp.
 
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#15
Gabs007 said:
That's fine, as you have been quite condescending to me in the past, I guess the best thing is if I put you on ignore and suggest you do the same thing with me, as you are obviously above it all, be well, go well, you are obviously the expert on everything, I could not ever claim to be that, since I only know a few high end brands inside out, but hey
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Really.. it's enough.. The forum is here to HELP...the attitude & level of sarcasm is not appreciated ...
 
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