Hello all, as I spend lots of time here with the lovely folks in the LV forum, I wanted to share the experience I had with Samorga recently for my small Chanel Boy bag. I know it’s not LV, but wanted to alert folks that I had a problem with them as many of you use Samorga too. I have a few Samorga inserts for my canvas speedy 20 and another a few other LV bags and they were fine.
I got a lovely small boy in black Chevron calfskin last month. My usual was to order a Samorga insert to protect the inside of my bags, don’t like that it takes almost a month to get it but that’s just the way it is with them. Unfortunately what they sent me fits inside my wallet on chain, and it’s tiny and does not protect the Boy as it’s way too narrow. I just wanted to let people know that they were awful after the fact, I was even willing to keep the one they sent me to put in my wallet on chain and buy a second one correctly sized for the Boy. They asked me four times to measure the inside of my bag over the course of a week, even though I measured it inside the first time and included the photographs. They asked me multiple times for more measurements, more pics, to email back more measurements and more pics. After they essentially accused me of lying that I knew it was the wrong size for my bag, I sent them a note and said “I’m sorry, you never once apologized for your mistake, you never offered to make it right, and I don’t work for Samorga. I ordered one from another company and no need to respond”. They would never provide me measurements for the 2nd insert I might have purchased if I knew it was correctly sized. I know they don’t post measurements online which is annoying because if I’d known what the measurements were I would not have purchased it. Even though I have several Samorga inserts it was so annoying and so time consuming for a $30 item, I will never purchase from them again. I just wanted to let you all know that if you were ordering a small bag insert it may well be incorrectly sized. I will include some photos below.
On a happier note however, Zoomoni emailed me when I was in the middle of the mess with Samorga, and said they now make 1.2 mm felt inserts - the thickness I prefer for small bags. I ordered one after Samorga dropped the ball, same price but shipping $10 less and it arrived in a little over a week instead of the month Samorga takes to the US. I even asked them to leave out the inside pockets as I don’t need them in a small Boy. It arrived in perfect condition in a small box, without pockets and with a lovely thank you note and I could not be happier with it. It fits perfectly and was a totally frictionless process! I will work with them only for any felt inserts for good, whichever brand bag I want to protect. Pics below.
I love being able to write excellent reviews and often do, but wanted to let folks know about a less than satisfactory experience as well. Now with my Zoomoni insert inside, I can use my Boy worry free!! As many of you do, I prefer inserts for my LV and CHANEL and H - it’s a small price to protect the insides of our bags!!
I got a lovely small boy in black Chevron calfskin last month. My usual was to order a Samorga insert to protect the inside of my bags, don’t like that it takes almost a month to get it but that’s just the way it is with them. Unfortunately what they sent me fits inside my wallet on chain, and it’s tiny and does not protect the Boy as it’s way too narrow. I just wanted to let people know that they were awful after the fact, I was even willing to keep the one they sent me to put in my wallet on chain and buy a second one correctly sized for the Boy. They asked me four times to measure the inside of my bag over the course of a week, even though I measured it inside the first time and included the photographs. They asked me multiple times for more measurements, more pics, to email back more measurements and more pics. After they essentially accused me of lying that I knew it was the wrong size for my bag, I sent them a note and said “I’m sorry, you never once apologized for your mistake, you never offered to make it right, and I don’t work for Samorga. I ordered one from another company and no need to respond”. They would never provide me measurements for the 2nd insert I might have purchased if I knew it was correctly sized. I know they don’t post measurements online which is annoying because if I’d known what the measurements were I would not have purchased it. Even though I have several Samorga inserts it was so annoying and so time consuming for a $30 item, I will never purchase from them again. I just wanted to let you all know that if you were ordering a small bag insert it may well be incorrectly sized. I will include some photos below.
On a happier note however, Zoomoni emailed me when I was in the middle of the mess with Samorga, and said they now make 1.2 mm felt inserts - the thickness I prefer for small bags. I ordered one after Samorga dropped the ball, same price but shipping $10 less and it arrived in a little over a week instead of the month Samorga takes to the US. I even asked them to leave out the inside pockets as I don’t need them in a small Boy. It arrived in perfect condition in a small box, without pockets and with a lovely thank you note and I could not be happier with it. It fits perfectly and was a totally frictionless process! I will work with them only for any felt inserts for good, whichever brand bag I want to protect. Pics below.
I love being able to write excellent reviews and often do, but wanted to let folks know about a less than satisfactory experience as well. Now with my Zoomoni insert inside, I can use my Boy worry free!! As many of you do, I prefer inserts for my LV and CHANEL and H - it’s a small price to protect the insides of our bags!!
We have funny logic when it comes to bags sometime don’t we! With the Boy, it’s structured enough so the 1.2 mm felt does a great job of just protecting the interior, and with small bags I ask the pockets be left out when I order and voila, no real estate gone and happy fuschia pop when I get inside. Good on you for doing your own process. 
. Thanks for sharing T 