Good to know they can add more color to the monogram. Not sure if you're asking about the so-called "specialist" (expert) - Apparently they sent someone (in my FP it was one of the managers) to JAX - and trained them in doing these new, much bigger monograms - that required the new machines - In turn, this person had to train everyone in their store.
I love how yours is done! I think the personalizing adds so much to the bags. Infact, I have a cognac stewardess bag (and ashamed to say it's been sitting here with the tag still attached - probably 3-4 years? - when they first re-released the heavier leather).....I think I'll take it in for them to practice on.