Michael Kors Riley

[MKbaglover]

I have finally joined this club!!! I couldn't resist a large peanut Riley at half price!!! We went in to my local MK store to choose an anniversary present so I spent a long time looking at all the new bags etc but I just couldn't pass this up!! I've wanted a Riley for a while but was holding out for an Autumn colour but honestly nothing else in the shop really stood out to me!!!! I am now content in my bag collection but I'm still waiting/ hopeful for a burgundy or dark green Riley for Chirstmas!!

 

[MKbaglover]

I am tired of Macy's stores sending horrible stuff. When I get it from the warehouse, it is immaculate.

I received Riley 1 of 2 today. It came from a store. They through it in the box upside down. The box isn't damaged, but they tore off the bottom of the price tag and when I unzipped the purse, there was a hair inside. That is just gross. It wasn't wrapped. The feet have scratches on it. It was obviously a return that wasn't used or a store display. This was the pale blue one that I ordered. Now I have to make another trip to return/exchange.

Tomorrow my second one will come which is a replacement for the Chili one I got a month or so ago and returned because it was a store sent messed up one.

I am on hold with customer service waiting for a supervisor now. The guy said that this particular store has had complaints before on their packaging. Well do something about it then! UGH

Did you get this sorted?- it is ridiculous that this keeps happening. You would think if they have had complaints, it would have been sorted!!

 

[CinthiaZ]

I am tired of Macy's stores sending horrible stuff. When I get it from the warehouse, it is immaculate.

I received Riley 1 of 2 today. It came from a store. They through it in the box upside down. The box isn't damaged, but they tore off the bottom of the price tag and when I unzipped the purse, there was a hair inside. That is just gross. It wasn't wrapped. The feet have scratches on it. It was obviously a return that wasn't used or a store display. This was the pale blue one that I ordered. Now I have to make another trip to return/exchange.

Tomorrow my second one will come which is a replacement for the Chili one I got a month or so ago and returned because it was a store sent messed up one.

I am on hold with customer service waiting for a supervisor now. The guy said that this particular store has had complaints before on their packaging. Well do something about it then! UGH

Wow! I see this complaint all the time on here, especially about Macy's. It's a sign of the times, I believe. No more professionalism anymore. Sad! I run into it everywhere. I have a few businesses that have me spoiled with their speedy professionalism. I wish everyone was like them. No pride in workmanship it seems. Just want to get back on their cell phones and play games! lol!

Here's a perfect example. I went to Lowes the other day and needed a part for a mister / sprinkler system. The clerk was a young guy with two earrings on each ear, flowers no less!! ( just what the carpenters and plumbers want to see when they come to a lumber yard, right? lol!) He had no clue what I was looking for and was no help at all. Of course, when I approached him for help, he had to get off his cell! lol! I hated to tear him away from it, but geez!! You'd think Lowes would hire someone with knowledge or experience?? Hell no! They want to get away with minimum wage employees. I am sure Macy's is doing the same, apparently. Customer service is really bad anymore. I ended up ordering it on my phone and had it delivered instead! Should have just stayed home and done that in the first place. What a wasted trip! Sorry you have to go through the hassle of a return. Shouldn't be that way.

 

[HesitantShopper]

I am tired of Macy's stores sending horrible stuff. When I get it from the warehouse, it is immaculate.

I received Riley 1 of 2 today. It came from a store. They through it in the box upside down. The box isn't damaged, but they tore off the bottom of the price tag and when I unzipped the purse, there was a hair inside. That is just gross. It wasn't wrapped. The feet have scratches on it. It was obviously a return that wasn't used or a store display. This was the pale blue one that I ordered. Now I have to make another trip to return/exchange.

Tomorrow my second one will come which is a replacement for the Chili one I got a month or so ago and returned because it was a store sent messed up one.

I am on hold with customer service waiting for a supervisor now. The guy said that this particular store has had complaints before on their packaging. Well do something about it then! UGH

That is completely unacceptable~

 

[staciesg26]

Got my Riley this week and I'm enjoying her. The only complaint I have is just that I wish Michael Kors would do a fun and bright lining in his black bags. This is the second one I've had that is all black inside as well and it's hard to see inside. Guess I'll have to get a tiny light for the inside! Other than that, I like my black Riley! Looking forward to seeing what colors will be coming in the fall!

 

[p3b]

Did you get this sorted?- it is ridiculous that this keeps happening. You would think if they have had complaints, it would have been sorted!!

So a store SA told me employees are on verge of strike so maybe that's why some stores are doing this? I don't know, but I returned pale blue already then got chili delivered on Friday and it wasn't much better so it will be returned as well. I guess these aren't meant for me right now. (They did reship pale blue when I complained but I'm expecting same problem for now so I don't get my hopes up)

I have two more deliveries coming from them but they are different style so maybe I'll get lucky and they will come from warehouse.

 

[CocoChannel]

So a store SA told me employees are on verge of strike so maybe that's why some stores are doing this? I don't know, but I returned pale blue already then got chili delivered on Friday and it wasn't much better so it will be returned as well. I guess these aren't meant for me right now. (They did reship pale blue when I complained but I'm expecting same problem for now so I don't get my hopes up)

I have two more deliveries coming from them but they are different style so maybe I'll get lucky and they will come from warehouse.

What a joke!! I would be so upset!! I have learned that you almost always have to go to the store and oversee your handbag purchase which shouldn't be that way because online you can find such good deals and they should know what their doing and how to ship a dang handbag package flawlessly and nice!!! I mean you pay lots of money and have it end up looking worn and like crap.....ok stepping off my soapbox ullhair:

 

[p3b]

What a joke!! I would be so upset!! I have learned that you almost always have to go to the store and oversee your handbag purchase which shouldn't be that way because online you can find such good deals and they should know what their doing and how to ship a dang handbag package flawlessly and nice!!! I mean you pay lots of money and have it end up looking worn and like crap.....ok stepping off my soapbox ullhair:

Thank you. I'm glad everyone here seems to understand. Sometimes the SAs look at the bag and look at me like I have two heads. I'm not asking much for my $200-400 bag to look nice when I buy it brand new. If I wanted used, I'd go elsewhere and for better pricing depending on condition!

 

[HesitantShopper]

Thank you. I'm glad everyone here seems to understand. Sometimes the SAs look at the bag and look at me like I have two heads. I'm not asking much for my $200-400 bag to look nice when I buy it brand new. If I wanted used, I'd go elsewhere and for better pricing depending on condition!

No you most certainly are not~ no way should an expensive item, actually ANY item be handled in this manner, you spend hard earned money on these things you don't expect it to be battered and abused upon arrival.

I admit to not being a huge online shopper but never, ever have i had items arrived in the condition you have experienced, again unacceptable!

 

[MKbaglover]

Thank you. I'm glad everyone here seems to understand. Sometimes the SAs look at the bag and look at me like I have two heads. I'm not asking much for my $200-400 bag to look nice when I buy it brand new. If I wanted used, I'd go elsewhere and for better pricing depending on condition!

I agree with you, we spend precious money on these items so they should be treated with care. I too get the feeling that if I buy something on sale or part of a deal that I should be thankful for what I get. I think some places forget that buying a bag on sale still involves a lot of money and the item should not be damaged. If it was damaged then we should be paying even less!

 

[CocoChannel]

i agree with you, we spend precious money on these items so they should be treated with care. I too get the feeling that if i buy something on sale or part of a deal that i should be thankful for what i get. I think some places forget that buying a bag on sale still involves a lot of money and the item should not be damaged. If it was damaged then we should be paying even less!

+1

 

[RaineyThatGirl]

Dillards clearance, oh how I heart you!

Large Chili Riley at half off, yes please! I was out of town last weekend and missed the extra clearance at Dillards, but I'm still very happy to find this cutie at half off.

They still have Watermelon and and may go back and that color of it's still there.

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Thank you so much for sharing! I picked up a Riley in Watermelon today!Love it!!!!

 

[CocoChannel]

Thank you so much for sharing! I picked up a Riley in Watermelon today!Love it!!!!View attachment 3065819

Beautiful Riley!!! Love the color in the soft leather...enjoy!😊

 

[p3b]

My replacement pale blue arrived in good condition except I need to figure out how to get handle imprints out of it so I'll try stuffing extra paper in there. Any other tips on that? It took four Riley's being shipped to me (2 chili 2 pale blue) before one was good! She is the only keeper

 

[smileydimples]

My replacement pale blue arrived in good condition except I need to figure out how to get handle imprints out of it so I'll try stuffing extra paper in there. Any other tips on that? It took four Riley's being shipped to me (2 chili 2 pale blue) before one was good! She is the only keeper
View attachment 3066005

Yeah Glad to hear you have one keeper. I know on one of mine I stored her with the hands down and it started to show(now all handles are stored up), so I stuffed it and it went back to shape so I think it will also depend how long she was stored that way.. My white one I have stuffed it has a few marks from the charm since when they stored her they had to take the stuffing out due to limited space, but I am waiting to come out,who knows how long it was stored like that. I need to conditioner her and maybe it wont show as bad..