I was advised that it will be re-launching on June 1. As for inventory on the website vs the store, I've said the same thing to my SA. Why is it not available at the store but it is available online? It was explained to me that it is a separate inventory system for the online orders. If you call and they don't have it in stock, they can find the item for you and advise you which store has it available.
RG Guilloche & Carnelian
- Thread starter Ylesiya
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Thank you for this. My SA had not explained it.
That’s a bit annoying as I prefer to buy jewelry in store as the stones can range in color. I believe there are only 2 freestanding boutiques in Canada too.
You're welcome. I would explore working with another SA.
Yes, it is better to buy in person and not online especially with stones. If you had 5 in front of you, obviously you would pick the best one for you. Otherwise with an online purchase, someone is just fulfilling your request and grabbing the 1st one they see. I am based on the West Coast and the Vancouver store is the one I shop at. I believe some VCA are sold at the Birks store? Tbh, I haven't thought of shopping at Birks though. Just a thought.
There’s a Birks downtown, which is quite a trek. However, it’ll need to be that if there’s an item I need to see in person.
Circling back to VCA having a separate inventory online, if an item is available online, can’t the SA just order that item in or search another location to bring it in? Or it’s not even possible to do that?
I asked her the same question and the answer was no. The online system are for individuals that do not have a store in their province or state or for customers that prefer to shop online. Whatever inventory Corporate sends to the store are theirs and are not to be transferred to the online store and it would be same for the online store, they cannot request an item to be transferred to their online location (wherever that is). I believe a store to store transfer is possible but I haven't requested it; I would confirm with your SA.
And not to get off topic on this thread, I am looking forward to the re-launch of the carnelian and rose gold Alhambra pieces! For carnelian, I definitely want to see it in person and not order online due to the different color variations.
I called customer service and they confirmed June 1st for the Canadian market as well. Very curious about the ring, as I haven’t seen any pictures.
My SA from the US boutique also confirmed the relaunch of the RG guilloche & carnelian. He doesn't know when they'll get it in the boutique yet but I was told that once they have it in stock, I should do a deposit in order to secure one. He can send me photos of the different pieces in stock and place the one I want on hold until I get to the boutique. I suspect they would do the same for remote/online clients as well.
This is what they did last time, so I agree that it will likely be the same.
My SA just told me she can share more information—photos, prices, etc.—on May 25th.
The earrings will be re-launched on 06/01/2023 and I believe they are the same ones that were offered back 09/01/2021. If you scan back to the beginning of this thread, there are a couple of pics of the earrings.
That’s what I thought as well…
Personally, I’m waiting for the bracelet and (possibly) the ring - depending on what the ring looks like
