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I think the U shape you were referring to was caused by the handle pressing on the leather during the transit. Try to stuff paper in the bag see if it helps, I bought a bag with similar problem, the seller posted it with handles down and they were pressing on the bag, I kept it for two days and it didn't come back to shape so I returned it.
Yeah I think that's what happened. I was pretty much hoping it would just disappear with use. :/
Are you able to exchange to a new one and ask the seller to send it without putting the handle down like he/she did?
It looks really nice on you![]()