I have found in general, from visiting MK stores in multiple states, that the SAs are fairly rude, aggressive and not knowledgeable. Every once in a while you get someone friendly but they are not going to go out of their way and call you when a bag comes in, or call another store etc the way the
Coach SAs do. I just wish I was loving Coach more these days. So if it is any consolation, it is not just you. And I bet the manager did nothing because probably the other SAs in the store do the same. I think MK takes the Abercrombie approach where the SAs are supposed to appear aloof to project a certain image.....which I think is completely stupid