mharvey, I hope they can track the jasmin down for you soon. Try calling the vuitton in the southern california area, I'm pretty certain they still have them left. Ask your SA to have that store ship it to you if it's possible (for free, of course, because it was due to no fault of your own that this happened). I'm sorry you had the run around. BUT ! you get to meet a Pfer in real life!
Returned my stinky Speedy but someone STOLE my Jasmin! (long)
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Thanks everybody! (and wave again to PGN!) Jaleh said that she would be calling around to other LV stores in the country to see if she could find another Mandarin Jasmin...and it sounds like from you all that there are definitely other ones to be found (yay!)
The whole thing was just so bizarre from beginning to end, but it was really good to see the warranty honored and the efforts of Jaleh the Leather Goods mgr at the REAL Chevy Chase LV to try to find out what the heck was going on. At one point, she was actually sitting on the floor behind her counter, on the phone, and I'm wondering exactly what was exchanged at that point, because it was after that when she said "okay let's just get this Speedy returned and the cost back on your original credit card" and then had me fill out a contact form so she could let me know when she found another Jasmin.
I'll tell you this much, though...if she isn't able to get me another one, then that's when I'll be making sure that the LV mothership knows directly from me what happened and how they should just take away selling privileges from the SAKS Chevy Chase LV because I'm going to make it my personal quest to ensure that nobody I know ever shops there again. LOL
Thanks again to everyone for your sympathy and crossed fingers for a new bag!
The whole thing was just so bizarre from beginning to end, but it was really good to see the warranty honored and the efforts of Jaleh the Leather Goods mgr at the REAL Chevy Chase LV to try to find out what the heck was going on. At one point, she was actually sitting on the floor behind her counter, on the phone, and I'm wondering exactly what was exchanged at that point, because it was after that when she said "okay let's just get this Speedy returned and the cost back on your original credit card" and then had me fill out a contact form so she could let me know when she found another Jasmin.
I'll tell you this much, though...if she isn't able to get me another one, then that's when I'll be making sure that the LV mothership knows directly from me what happened and how they should just take away selling privileges from the SAKS Chevy Chase LV because I'm going to make it my personal quest to ensure that nobody I know ever shops there again. LOL
Thanks again to everyone for your sympathy and crossed fingers for a new bag!
ush:
Thanks to our own PGN here at PF, I now have one ordered and on the way from ELux. (see separate thread)
PGN, you rock so hard! WOO!
PGN, you rock so hard! WOO!
First of all, can I just say that I am AMAZED at the number of PF members in my area?!? I am totally excited at the prospect of one day meeting some of you guys! It would be awesome just to be in the company of someone carrying authentic stuff and understanding my obsession with LV! 
Anyway, I have been to that box they call a Louis Vuitton boutique in the Chevy Chase Saks Fifth Avenue store and I wasn't terribly pleased with their service either. I brought in two of my bags with me and asked if I could have hard boxes to store them in because I was moving and didn't want them to get knocked around. The manager gave me a bunch of those crappy oversized "leather" envelopes that are really more suited for accessory pieces.
I have yet to go to the free-standing store - didn't even know there was one! Where is it? Still on Wisconsin Avenue?
Anyway, I have been to that box they call a Louis Vuitton boutique in the Chevy Chase Saks Fifth Avenue store and I wasn't terribly pleased with their service either. I brought in two of my bags with me and asked if I could have hard boxes to store them in because I was moving and didn't want them to get knocked around. The manager gave me a bunch of those crappy oversized "leather" envelopes that are really more suited for accessory pieces.
I have yet to go to the free-standing store - didn't even know there was one! Where is it? Still on Wisconsin Avenue?
P.S. - What's up with the defect that caused the Mandarin Epi to stink? Is it the color process for that particular bag?
To answer your questions, yes there is a new free-standing store just down the block on Wisconsin from the Saks. If you are standing in front of Saks, turn left and walk about a block. There you are. 
And yes, there is a known problem with the Mandarin Epi Speedy bag where the ones with the "Epi Supple" leather can develop a nasty chemical smell because of how the orange dye interacts with the leather. I had it confirmed by both the LV 866 number SA and the Leather Goods manager at the free-standing Chevy Chase LV, who was the one who took the bag and gave me my full refund.
The free-standing store is absolutely gorgeous. Don't even bother with that box-like hole where they have no problem being jerks. LOL
And yes, there is a known problem with the Mandarin Epi Speedy bag where the ones with the "Epi Supple" leather can develop a nasty chemical smell because of how the orange dye interacts with the leather. I had it confirmed by both the LV 866 number SA and the Leather Goods manager at the free-standing Chevy Chase LV, who was the one who took the bag and gave me my full refund.
The free-standing store is absolutely gorgeous. Don't even bother with that box-like hole where they have no problem being jerks. LOL
Thanks! 
Maybe I'll make my first visit to the new store to buy the Damier Speedy - or the Highbury - haven't decided which I want to get first!
Maybe some of us can have lunch in the area and make a trip out of it. I always feel better with reinforcements and none of my friends carry LV.
Maybe I'll make my first visit to the new store to buy the Damier Speedy - or the Highbury - haven't decided which I want to get first!Maybe some of us can have lunch in the area and make a trip out of it. I always feel better with reinforcements and none of my friends carry LV.