repair fee

[coda72]

A long time ago I posted about my beaded tote losing a bead, so I sent it in to be repaired. I finally got a letter from Coach over the weekend saying that they couldn't repair the bag, so they gave me a store credit for the full price plus tax! I'm pretty happy about that, but I see they also charged my credit card the $20 fee even though they didn't send back my tote. I thought the $20 was a shipping fee, and they wouldn't charge me if they didn't return my bag to me. Has anyone else been charged this fee if you didn't get your bag back?

 

[court811]

I think that's pretty standard policy either way. For future reference, if you take your bag to the store to be repaired and ask, usually they'll waive that fee.

 

[noshoepolish]

"There is a $20 shipping & handling charge for each item submitted for repair."

I guess it was for handling & not shipping? lol (sorry, couldn't resist).

 

[graberg]

Yes, they did the same thing to me when I sent in a wristlet for repair. I got a letter for full credit.