A long time ago I posted about my beaded tote losing a bead, so I sent it in to be repaired. I finally got a letter from Coach over the weekend saying that they couldn't repair the bag, so they gave me a store credit for the full price plus tax! I'm pretty happy about that, but I see they also charged my credit card the $20 fee even though they didn't send back my tote. I thought the $20 was a shipping fee, and they wouldn't charge me if they didn't return my bag to me. Has anyone else been charged this fee if you didn't get your bag back?