It's funny, I had never had a bad experience at Madison (admittedly I have not been that many times) until yesterday. The SA who helped me the past couple times (and was very friendly and patient) was not there, and the ones who were there were not terribly warm or attentive. My SO noticed it, too. The selection was also not very good- I didn't see any new A/W scarves and they only had a few colors for the Ulysse I ended up buying. I may try Wall Street next time.