Wow thanks for this. I need to do a youtube video on this.
This was so terrible! I'm a regular at this location, familiar with all of the staff, and arrived at the store today to drop off a trade.
Upon arrival things were already a bit off. The metal protective cages on all the windows and doors were down, and there were two police officers on each side. I had no idea a robbery took place on Sunday, and I had called on Monday to inquire about a trade for an item in the store, but was having some technical issues and problems with an order arriving not as described. The employee had made no mention of a robbery, or I wouldn't have spent three hours driving up today (Tuesday) from visiting a friend in San Diego.
Some of the perks of having a
Rebag boutique near you are that they are able to remedy issues faster, as well as process your trade very quickly. After all of the shipping/receiving horror stories, I only drop off items in the boutiques. Your item technically doesn't leave the boutique until the authentication is complete and your order is ready to ship. If there are any problems, you can just stop by and pick up your item. Of course there are exceptions to this rule for really rare or unusual items that need to be sent to their main authentication center.
Anyways, upon arrival, I was extremely confused why the store was completely closed up during prime business hours around noon, and coincidentally an employee walked up and unlocked the store. I thought he was unlocking the store so I could drop off my trade, but he immediately stopped me and mentioned the store was ceasing operations until further notice because of the "incident."
At this point I was extremely perplexed and annoyed after driving three hours, and asked to speak with the manager. The manager came out and apologized, and I then realized a robbery had taken place after looking around the store. The entire store was almost empty of any bags/watches/jewelry, and anything remaining seemed to be in the process of being packed up. The manager did take my trade, and I felt a bit guilty acting like a Karen, but I wish they had mentioned on the phone the day prior that the store wasn't accepting trades to prevent this whole debacle. (Or not allow the option on the website/app to drop off trades at this location temporarily).
Thankfully no one was hurt to my knowledge, but this was definitely an eerie and spooky experience. I might be taking a break from the pre-loved luxury market for a while, this is just getting to be too much.