if you bought it at a BV store they will have record
the policy used to be in 2010 that they would repair anything that is a mfg defect or problem within a year of purchase for free
if you didn't buy it at a BV store they will charge you for the repair
repairs that are the fault of the product within a year will not be charged
however if you spilled hand lotion in your bag that is an example of something you did and they will not pay for it regardless of when you bought it
the policy used to be in 2010 that they would repair anything that is a mfg defect or problem within a year of purchase for free
if you didn't buy it at a BV store they will charge you for the repair
repairs that are the fault of the product within a year will not be charged
however if you spilled hand lotion in your bag that is an example of something you did and they will not pay for it regardless of when you bought it
Q: Do I need to keep the Original receipt to repair my bag?