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#28,891
Lalaloopsy12345 said:
I’m sorry, this is devastating. Sometimes your credit card provides a “warrantee on items.” I’d check with your credit card too. Good luck with the store, hopefully they could damage it out and get you a new one. I do agree, the leather could be inferior/defective...
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I always wonder about the black dust bags for light colored bags... sounds like a terrible combo. Do you think it could possibly be that??
 
#28,893
LVoed said:
Looks like whatever it rubbed against got the leather to lift too. They should defo take care of it.
Darker colours are safe but there’s a reason you went with that gorgeous colour! Wonder if its the quality of the bag to begin with- raise this point. :smile:
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I was so shocked when I took the bag out of the dust bag I was sooo careful with the bag and funny you mention quality issue because the bag actually had other staines on it aswell but those magically dissapeard and the only stain that stayed was that big black stain in the front. Once I noticed it I immediately froze and put the bag back into the dust bag and text my sa, I am just so scared that they won't do anything for me or try to say it was my fault because if I genuinely ruined the bag I would totally take ownership and try to see what I could do but that isn't the case at all. when I go to the store tomorrow I will defiantly bring up the quality issue

below is the pic of the staines that dissapeard
 

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#28,894
Lalaloopsy12345 said:
I’m sorry, this is devastating. Sometimes your credit card provides a “warrantee on items.” I’d check with your credit card too. Good luck with the store, hopefully they could damage it out and get you a new one. I do agree, the leather could be inferior/defective...
Click to expand...

I actually paid with cash so I feel like I'm at the mercy of the Chanel store and their policy, Im just shocked that the leather just got ruined in that way especially when I have only had the bag for 3 days and only used it once, its so crazy but that you for your wishes I hope all goes well too :(
 
#28,895
JoeyLouis said:
I always wonder about the black dust bags for light colored bags... sounds like a terrible combo. Do you think it could possibly be that??
Click to expand...

Funny that u mention the dustbag, My husband actually asked the same question when I got home and unboxed it he mentioned how the black color could definitely rub off on the leather and he told me to be very careful or ask Chanel if there was a possibility if they can give me a lighter dustbag or a white one, I found it very odd aswell because I have seen other customers receive lighter dustbags.
 
#28,899
LVoed said:
Looks like whatever it rubbed against got the leather to lift too. They should defo take care of it.
Darker colours are safe but there’s a reason you went with that gorgeous colour! Wonder if its the quality of the bag to begin with- raise this point. :smile:
Click to expand...
BB8 said:
Classics come with white dustbags (in the U.S.). Minis come with black.
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i have definitely seen minis get white dustbags, i think its up to the person that packages the bag. Regardless i do agree that light colored bags should get a lighter dustbag and not a black one because that could definitely be the cause of my issue.
 
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#28,901
Update....

So i went in today to the boutique and I exsplained my situation to the handbag manager because unfortunately my sa was busy, He said that they would send the handbag out for repair and it would be a 4-6 week wait and there is no guarantee the stain will be removed. Im a little sad because now i feel like i will have anxiety with the bag and also the magic of the bag is gone for me because i have to wait so long for the bag to be fixed. I am trying to be positive about this, and thank you for your help ladies
 
#28,904
Kassmadlon42 said:
Funny that u mention the dustbag, My husband actually asked the same question when I got home and unboxed it he mentioned how the black color could definitely rub off on the leather and he told me to be very careful or ask Chanel if there was a possibility if they can give me a lighter dustbag or a white one, I found it very odd aswell because I have seen other customers receive lighter dustbags.
Click to expand...
Kassmadlon42 said:
Update....

So i went in today to the boutique and I exsplained my situation to the handbag manager because unfortunately my sa was busy, He said that they would send the handbag out for repair and it would be a 4-6 week wait and there is no guarantee the stain will be removed. Im a little sad because now i feel like i will have anxiety with the bag and also the magic of the bag is gone for me because i have to wait so long for the bag to be fixed. I am trying to be positive about this, and thank you for your help ladies
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See how it comes out when it’s fixed- you might not notice it, and if you don’t feel smitten when it comes back to you, then you can always sell it. I know it’s not the ideal situation. A friend had her bag cleaned after color transfer and it looked good as new. Stay positive.
 
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